Reliable Pest Control

I called this company two years ago, they send out someone out here in Richmond Hill to help with the mice problem I had in the basement. All he did was put poison in the areas where the mice were. (which I found out later on were rat poison and not mice poison) He went around the outside of my house very briefly and he didn't find any entry points. A year and a half later.... the mice were back. I called Reliable up and spoke to Supervisor Johnny. I explained my situation and he said that the warranty was only valid for one year, but he would give me a discount. I agreed and asked him to come out himself to help me find the entry points, so I can solve this problem once and for all. He never called or bothered to stand behind his word. I texted him my number and nothing I never heard back from him. He ignored me. I called another company and they found the entry points, which were hard to find but they found them. They solved my problems and they put the appropriate mice poison that was for mice and not rats! DO NOT USE THIS COMPANY! THEY DON'T CARE ABOUT CUSTOMER SERVICE! They are amateurs and take your money and don't fix the problem from the outside of home. Look at other companies who have excellent ratings from Homestars! Do not use this company! I will never recommend them to anyone of my family or friends!