Rona Lansing - Dundas St W

Couldn't hold my tongue any longer on this one. We are currently in possession of a high quality much improved outer storm door for our back entrance. However, the installation process was nuts. Rona had our cash in full for the door plus the install. There was a need for the installer to come and measure. Coordinating these things took forever. Then, calls to have him actually come and do the work bounced back and forth among the installer, and various people we dealt with at this Rona store. Manager A would promise that Manager B would call us back in ten minutes. Then, they would not. This tragicomedy of them not installing the door, and then not even calling us back to discuss their lack of installation, went on for about 6 weeks for Phase 1 (no progress) and 4 weeks for Phase 2 (runaround phase when demanding progress). All the while, we were already out of pocket for the expense. Totally unprofessional given the fact that they actually seem quite eager to sell the doors.

I was very impressed with the customer service I found at the Rona Store on Dundas W. just east of Royal York. It's a small store but all staff is friendly. My contractor, Meladin, from MBR Contracting suggested I go to this particular store. He was right! At Rona, once I decided what I wanted, the sales associate who helped me sourced all items (bathtubs, cabinets, taps, fixtures, etc) from surrounding Rona stores. He arranged delivery to this store and everything arrived on time. It made a difference because I was on a tight deadline and budget. Rona rocks!"

The salesperson at this store went out of his way advising us with explicit instructions how to install an a/c window unit--I was totally inpressed with his thorough knowledge--not only did he chat, he gave us a hands-on demonstration/instruction. We were up to that day installing our a/c units with too much difficulty. He also advised the correct size for our room. Wonderful!

The Rona guys did a quick and excellent job laying down my carpet. I am very please with the outcome and I would hire them back any day. If you are looking for great service at a great price here it is!

Staff was very informative and helped me to colour match with the accessories I had for my home. I am pleased with the paint quality and the colour mixed by the associate.

Excellent experience. Employees were courteous and had outstanding customer service skills.