Rusco Distributors

If it's custom...then it's made to the exact dimensions specified by us.
Our Specs were not followed by you.
Your window is much larger than the opening in our kitchen.
You, Jonathan want to install anyway.
As requested before please refund our money. Please have the huge window removed from our premises as soon as possible.
$ 1,384.00 paid August 18, 2020 and
$ 1,514.00 paid October 19, 2020 (this payment including shipping costs)

COVID delayed us all but now is the time to correct this situation.

Jonathan was suppose to close in our balcony. Never happened. Paid a deposit and he always said next month, next month and never showed up. Apparently also goes by Better Living as a business name
After requesting a refund back in dec 2018-he never answered the phone or came back to start
The Toronto police contacted him this June/2019 &
All we want is our money back from the deposit. I can never recommend him since he did absolutely nothing but take our money. Don’t pay this guy a cent till he finishes or pay with visa since you can get a refund quicker.

Please don’t deal with these kinds of people

They give honest, hardworking business people a bad name

Company made good on the contract and installation. Price was the lowest for our glass sunroom roof and gable-end window. Israel and Steve and his team worked hard to make it right for us. Thanks Rusco

Paid $1700.00 deposit and nothing happened - just excuses. Owner (Israel,does not return calls)and does NOT communicate well at all when asked about delays. Paid via Mastercard made (time consuming)claim and got my refund. Stay away from this
company.

We ordered a Permanent patio cover August of 2013 still waiting for it Israel never returns calls or emails and never answers the phone he is rude and i would not recommend him or this company too anyone its now 7 months we have been waiting for this patio cover worst customer service ever!!!

Paid $2500.00 deposit and nothing happened - just excuses. Calls during business hours were not returned most of the time and when I actually got someone on the phone the promised return call with answers never happened. Glad I paid by credit card - made claim and got refund.

I just had 2 beautiful custom awnings installed on my house. They look fantastic. Luke came to make helpful suggestions regarding colours and I found him very helpful. All of the rain we have had this June delayed the installation so I had to remain patient. It was worth the wait because the installers worked very effectively and quickly to mount my awnings. This is a high quality product! Thank you Israel.