I purchased an Aluminart storm door from Sears, and was told there is a "lifetime warranty" on the hardware. The door will not open from the outside. I contacted Sears in July, and waited more than 4 weeks for someone to look at it. The technician confirmed that new hardware was needed, and informed Sears. I have been waiting 2 months for this hardware. I have contacted 4 different departments (Customer Support, Parts and Repair Services, Home Improvement services, and the gentleman handling my file)...no one has returned my emails or calls. I have also contacted a gentleman at Aluminart; again no response. As others have mentioned, I have been a Sears customer for many years, I thought they were a reliable company. I doubt I will be using them in the future.
- Approximate cost of services:
- $250.00