Sterling House Interiors

This customer was treated like a friend so for him to post a negative review is absolutely incredible!!! In regards to extremely long wait!?! They were promised 4-6 weeks and he received in 5 WEEKS! We received their dining room set on a Friday at our warehouse and our delivery department called to schedule a delivery time but his wife Nina was ADAMANT about having delivery that same night as they had a party on Saturday. Our delivery department explained that we are already booked solid for that day and could get them on for the following day! She said that she HAD TO HAVE THAT NIGHT no matter what! Our delivery department called us and asked what they should do and I told them that both Bob and Nina are great people so please fit them in for that night no matter what. So we fit them in as a last minute add-on. At 9pm our drivers called them and explained they had just finished their last regularly scheduled delivery and asked if they still wanted them to come that night or should they come Saturday morning. Both Bob and Nina INSISTED that they still come that night no matter HOW LATE!?! So for Bob to put down "Who in their right mind delivers furniture 2 hours before midnight" is strange because HE IS THE PERSON THAT WANTED DELIVERY 2 HOURS BEFORE MIDNIGHT!! In regards to the edges being damaged...I sent our service tech out the next day to do touch-ups and Bob was VERY happy according to the service tech! I feel as a store we went above and beyond to help get these guys get their set on time and to get a negative review very disheartening.