Disappointed with customer service
Purchased a few pieces from Peter - all great at the initial time of purchase after that your lucky you get a response. I have never been frustrated in the lack of good customer service . One example of this is waiting over 14 weeks for a kitchen table- i had to call them repeadidly for dates- but every time one was given it was WRONG! So, being a good customer i thought i would give them one more shot. Well well......$800 coffee table- has been returned twice already and not entire table- pieces???? Now i still have an issue with it- and instead of replacing the entire coffee table- again he wants to piece meal it! Never heard of such lame customer service. Its really too bad because they do have 1 sales associate that really is educated but her hands are tied. Just a note- great stuff on the floor - but lets hope you get the same when it arrives. As for my table- my husband and I opted out of another piece meal frustration and accept the table as it is. The sad thing is - they lost my business this time round for good.
- Approximate cost of services:
- $5,000.00
- Company Response
Dear Amilia Azzopardi, thank you for taking the time to post your experience at Sterling House Interiors. Just to clarify you purchased a table that you viewed on our sales floor that had the antiqued mirro. Once you picked up the table from our store and scratched the glass you called to have the glass replaced. We gladly replaced it at our expense. You then called to complain about the dirty mirror (antique mirror). We explained that that was the look of the mirror which you contested. We showed you the table on the floor which has the same "issue". Unfortunately we are unable to open every table that we have instock until you find the one that is the most suitable, as per your request. We explained that all these tables have "antiqued" glass and it is not an issue. We even offered a refund/in-store credit which you refused. You claim you love the table but don't want the "antiqued" look.
Its unfortunate that we were unable to satisfy you but we did everything we could to make you happy. If you wish to discuss you may contact me at the store.