Superior Home Systems

Superior Home Systems installed our central vacuum system over 25 years ago and have always been there to assist and support us over the years. Most recently, we took in the carpet accessory and they were quick to assess and repair it.

Be very careful taking things in for repair! You will a) be forced into buying something new because they are sure if they can repair it, b) will never hear from them until you call to find out the status of your repair only to learn that they threw out your item without contacting you because they decided not to try and repair it, c) they will patronizingly tell you not to be upset because they unilaterally made a decision on your behalf without contacting you regarding the decision they were making.

Superior Home Systems recently installed a new Beam Sc398 Central Vacuum in my home. Before doing this installation, I did much research on different brands of central vacuums and central vacuum suppliers. I finally selected Beam Central Vacuum due to its performance and low sound level (78dBA). I picked Superior Home Systems because the owner, Frank, gave an honest recommendation on the Beam Serenity Sc398 and provided a competitive quotation. I actually validated his recommendation and quotation with other dealers.

On the day of the installation, Mark, the technician showed up on time and did an excellent installation and cleaned up nicely afterward. He explained everything and answered all my questions. I have been using this new central vacuum for a while with no issues. I am quite happy with my purchase.

I highly recommend Superior Home Systems to anyone looking for a new central vacuum.

I purchased a Beam 650 SBN vacuum from a Beam dealer in Markham after my 15 year old Kenmore had a broken dust bin, so I decided to replace it. Despite some of the unfavourable reviews from this store. I made the purchase October 31st, within two weeks the power head was making "noise". I took in back to the store of purchase. The manager "fixed it". However as we started using it again the same noise reocurred. I call Beam directly. The person I spoke to said there was no record of any repair; no invoice was sent to them. Beam referred me to Superior Home Systems. Raffi whom I saw as I went into the store was very pleasant. He was able to get my Power Head replaced-brand new, as the one I brought for repair could not be repaired. Next time I will drive to his store for service or repair and not Markham.

I purchased a Miele vacuum cleaner from Superior on Yonge St. Shortly after the warranty period ended, the electrical cord broke. It was taken in for service and fixed. However, the vacuum was never the same after that service. The motor had an odd smell when on and started to rattle. The unit was returned and it was "fixed" at no charge, but the vacuum died shortly after. I decided to open up the vacuum to look to see if I could repair it myself and discovered that the motor mechanism appeared very old and refurbished. While I would never be able to prove what occurred, I believe the repair shop switched out my good motor and put another used one back inside. Needless to say, I have never returned to that store and it was an unfortunate purchase that cost almost over $700 in total. Very disappointed. Thanks for reading.

In a day and age where social media is so prevalent, I'm shocked at the level of customer service this so-called "family run" business has. Frank doesn't check his facts before responding to customer complaints and only cares about putting more in his own pocket. For that reason, I believe he and his family should be out of business.

My beam central vac unit was installed (by them) and in a matter of weeks, noticed the vacuum was not working. Raffi advised a house call is $90 plus another $30 to clean out the pipes (that was recommended without even looking at the vacuum!). After months of arguing for a complimentary house call that was not the least bit unreasonable, I was told the unit (their team installed) was done incorrectly and that it was would cost $80 to clean. We explained to Frank that we were quoted $30, not $80. According to Frank, apparently, being in a 1300 square foot unit required an additional fee! In attempt to recover the money I was overcharged, I was rudely hung up on.

I would rather spend double the amount of money on a vacuum at a store that puts it customers first.

PLEASE PLEASE PLEASE trust my advice and go elsewhere.
Buyer Beware!

P.S. #Thanks to Mastercard for your generous refund for my trouble!

I have a barber shop and I am vacuuming up hair all day. I have purchased 3 commercial vacuum systems so far and also
have Superior Vacuums service my systems. I am growing and opening more shops and will also use Superior Vacuums
for my new shops going forward. I find them extremely professional and knowledgeable and give great service. I highly
recommend Superior Vacuums Ltd.

Store manager has no manners at all. Horrible customer service. He believes that he fixed the problem but actually, he did nothing at all. Lack of professionalism, do not recommend anyone to buy or get their vacuums fixed there.

My 8 years old Beam vacuum motor was not working on March 1, 2016. I called Superior for service. I was asked by the store manager Ray to bring it to the store so that he can test it and quote me the price to fix it. I brought my unit in. Ray immediately told me that the motor and control unit are all bad and not worth repairing. He then gave me "good deal" on the same unit and threw the dirty unit in their garbage bin. Everything looks normal and smooth here, but I need some time to study it. I came back home and called Beam Canada. They took my serial number and told me that the unit was produced in 2008 and is only 8 years old. The motor and control unit are under ten years warranty. Ray worked the store for 15 years company. He does not know the unit under ten years warranty and cannot check the serial number for the unit? This is a very sleek store. Be careful if you have to deal with them.

The company sent a contractor to fix my system and I had some concerns and called the owner Frank. He was extremely responsive and followed up immediately with my concerns. He came to my home and assessed the problem and within a week my central vac system is better than ever. Frank was professional and followed up the following week to see if things were working correctly. The best customer service ever.