Tapworks Kitchen & Bath Ltd

Amazing workmanship, quality materials and honest and friendly service. Pricing more than fair. I have dealt with many different contractors but Teo and Carlos are by far the best! Highly recommended.

Had a wonderful experience with our complete bathroom renovation.

Carlos, in the store, was always busy but very patient with us as we added and removed things from the plan. he guided us gently, but was never pushy or looking to "up-sell" us to anything, He just seemed to want us to be happy. When we asked to get a specific tile for our walls he ordered it in specially from Ottawa and did something similar for a grab bar we wanted.

But the secret weapon at Tapworks is the man who did the work - Teo. He is a gem. A perfectionist craftsman who took his time to do things properly. And he did 90% of the work. Some others came in to do electrical, painting, carpentry, but the majority was done by Teo. He was very respectful of our property, punctual, polite and even made friends with our big dog.

Several people who know about this kind of work have looked at our finished bathroom and commented that whoever did the work "knew what they were doing and did it right." One person was even down on the floor with a cigarette pack rubbing it along the floor and marveling at how perfect the tiling installation was.

Our only regret was that we decided to get a vanity from an outside company. (We liked the style). When Teo went to install it, he discovered that the top was wrong, and wouldn't fit the vanity itself. He and Gerry (the carpenter) troubleshot and worked away for a couple of hours, moving hinges and cutting until they got it to fit. Thank you! But lesson learned.

We are VERY happy with all of the work done by Tapworks. The bathroom looks great and works well. Now we are saving up to get some work done on our second bathroom. We will turn to Tapworks for that, and insist that Teo does the job!

I recently purchased a full bathroom from Tapworks not only do they provide competitive pricing but the service was excellent.I did have a minor issue no fault of Tapworks but they promptly resolved it.I will be doing another bathroom in the near future and look forward to dealing with Bent and the staff at Tapworks.

I was really happy working with Tapworks, they were friendly and efficient, until i had to return and exchange 2 items.
They charged me for exchanging and I lost significantly in the transaction. To me this goes against good commercialism principles. It left me feel bitter and exploited.
Also, they were not upfront about it and the fees were sort of hidden in multiples confusing invoice. I never actually got a clear invoice outlining the transactions even though i repeatedly asked for it.
If i did not run into complications with the reno i would have only rave about them. But my experience was that they failed me when i encountered complications. I would sadly not go back.

Totally awesome to work with! A very pleasurable experience. Helped us choose and desing our main bathroom renovation. We did run into a few problems ( nothing that they had anything to do with the problem) however they were extremely helpful in providing solutions and helping me reach a great finished bathroom. I would work with these folks for all my projects going forward. Would highly recommend them.

My mother had a stroke and instead of a Long Term Care residence, her wish was to remain at home. The Occupational Therapist assigned to my mother, recommended modifications to the bath and kitchen areas of the house for safety and comfort. The Tapworks design, sales, construction teams made her wishes a reality!

We renovated our powder room in October this year (2013). We wanted to add a shower using up space from an adjacent closet. We asked for quotes in Scarborough. Several companies didn’t bother to come in to see the place or even return our calls. We ended up with two quotes from Crystal Bath and Tapworks. We researched for customer satisfaction reviews and decided to go with Tapworks K&B, although the quote was higher by a couple of $Ks. They seemed more professional from the start.
My husband and I were greatly impressed with the job done. The project got slightly behind schedule but Teodoro (the person who did the job) compensated by coming in to work on a couple of Saturdays. He was very careful to cover surfaces so the dust wouldn’t spread around the house; he was a perfectionist: If a wall didn’t look good he’d redo it again before we didn’t even notice. He was part of a team: if he was short of tiles, grout or any other material, he’d call the project manager and he’d have it delivered shortly. He worked quietly without stopping. We didn’t even notice when he took a lunch break. He would ask at every opportunity for our preferences about how we wanted the tiles laid out, the colour of the grout, the height of the shower, etc. giving suggestions when necessary. The quality of the materials was excellent and so was the workmanship.
We liked that they got a permit, scheduled a City inspector and everything was done to code. The people that came to install the shower glass door are from another company, but they did a good job too and actually ahead of schedule.
As for negatives, just a minor one as renovations go: the electrician was very good and efficient but didn’t show up at the agreed time. That happened twice. He could have called to let us know so we could have rescheduled our other commitments instead of waiting for him. But otherwise, we were very satisfied with the work done. Actually Tapworks exceeded expectations. Would I call them again? Yes. We have a kitchen project and we hope they can match this experience.

Purchased all the hardware to completely renovate 2 bathrooms. Phil gave us great advise on brands and features to choose. He provided excellent service and was very responsive. Only negative was poor follow up by manufacturer rep for the Air Tub - Oceania, regarding installation questions. Thanks Phil and Juan

Very poor customer service indeed.

My wife chose 3 vanities, plus fittings, with the assistance of TapWorks staff. The primary reason we came to the store was to get advice and assistance with the assured correct components for the installation of these vanities and fittings. Neither of us have expertise with the purchase or installation of such fittings.

Our first surprise was that the order was not placed correctly, and only one of the Element vanities was ordered instead of the 2 we paid for. This added a significant delay to the delivery of the components.

The second surprise was that the plumbing fittings shipped to us were incorrect for installation. When our plumber came to the store to solve the problem, he was advised that we had "chosen the wrong fittings", and that there would be a 25% restocking charge, but as he had no receipt handy , they wouldn't take the wrong components back anyway. So he purchased the right fittings for $48, as by then we were running out of time (I was going in for major surgery the following Monday) and just needed to get them installed as soon as we could.

Another disappointment was that there were no instructions for installing the wall-mount vanities and a call to the store didn't actually solve the issue - we had to contact the manufacturers directly ourselves.

The issue isn't so much the $48 extra we were charged for a situation we didn't cause in the first place, but more the principle involved. We relied on their expertise, which is why we didn't just purchase the products from a cheaper or more convenient supplier. Then to be told that the situation had been caused by our wrong selection of fittings was just incomprehensible, plus to presented with a restocking charge for their mistake seems most unfair.

Given that we spent over $4000 to receive this unsatisfactory level of service, I am most disappointed. I think it is most unlikely we would purchase from them again.

Had a full ensuite renovation completed by Tapworks Kitchen and Bath. Contractors are full time employees and no subcontracting here. Cost estimates were also accurate project on time.

I'm already planning more projects with them and would use them again. Great team and great service. They work best via the phone.