Story starts in late April, end mid June. Purchase of dishwasher and microwave. We went to Tasco because no one would help us at another store where we waited almost 40 minutes for a sales person to show up. We were very happy with the customer service at Tasco.....in the beginning. During the sale we asked if, for the installation of the new microwave, could the installer drill a hole outside and vent outside - yes the sales guy said, no problem, no additional charge on top of the installation charge. On installation day the dishwasher was installed no problem. For the microwave, the installer said no, we don't drill. The installer had already taken the old microwave into their truck, and we asked, please bring back our old microwave. They said its now damaged, I said I don't care, I want the old one back. Gratefully they installed the old one back (unbroken!). When we reached the sales guy, he said to us that he was "unaware" that the store no longer has installers to drill vents - no longer aware? An "upscale" appliance store sales rep is "unaware?". Anyway, he said, that another contractor would call us in a couple days to help us. We were told we shouldpay the contractor and we would get reimbursed by Tasco. The contractor did not call in 2 days, so we called the contractor ourselves. The contractor said he had no idea about the situation, would not be able to do the job, but he did say that Nuno (the sales guy) is very slick. So we went back to Nuno, and he now said one of their guys could come and do it, and would call us in 2 days. Never happened, no call. Then Nuno said someone would call on a Friday, never happened. During all these calls, we were always told, sorry the Manager is not in today. So my husband went to the store on a Tuesday, found the Regional Manager who expressed shock at our story. At this point we just wanted a refund for the microwave and any warranties. We felt that if we had problems with the dishwasher we would not get good service from Tasco in the future. The Manager said, someone will call in 2 days from head office to reimburse us. No phone call. So, on the Saturday, we both went to the store, the Regional Manager and the sales guy were both there, recognized us, and some lady silently took our invoice paperwork and reimbursed our credit card.
Summary - just tell your customers the truth, do not give customers the run around. Their store mission is; and it's right there when you walk into the store " Everyone, passionately creating loyal customers for life". What a joke.
- Approximate cost of services:
- $3,000.00