Tasco Appliances

Appliance Retailers
Toronto ON M9L 1N2
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2/10

Kitchen appliances

I purchased over $12,000 of kitchen appliances (fridge, dishwasher, microwave, oven, and stovetop)from Tasco. The products were fine although I did not feel I got a "deal" by any means. The problem I found was with their preferred installer. This man came out 2 days late (excuses, excuses) and took a look around and spent all of 30 minutes measuring and said I needed a granite worker to hone out the cooktop by a couple of centimeters, a cabinet guy to remove a cabinet, because the fridge was not clearing the cabinet (although it was supposed to), and he said I needed a plumber to reroute pipes behind the dishwasher... he charged me $100 and left me in the chaos of no appliances (they had already all been removed) He did not provide me with any referrals or remedies to help me out.. He was rude and said he didn't normally install these types of cheap appliances! (they were Kitchenaid, and Miele) He said he was an expert Wolff appliance installer... So why the heck did Tasco refer me to him and let him take my money and run... Just poor service all along the way. Tasco staff also have attitude, I went a couple of weeks ago to pick up a new water filter for fridge and they made me wait and then seemed bothered by the fact all i was purchasing was a $50 filter! Don't bother with Tasco, there are other appliance sellers who actually understand what customer service means.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Elaine,
We are sorry that the installation part of your experience did not go well and that installer was too matter of fact, and forthcoming with his opinion.