North York move from Bsmnt. to Condo
To start, this was our second move with Tender Touch and we were very happy with the work they did on our first move back in 2010. They were worked quick, and were very courteous. Our second mover however did not go so well.
Once the again the guys doing the moving were fast and efficient the problems began when we got to our new place.
During the move the driver for tender touch ended up damaging some property which was caught on tape by building security, whatever, during a move these things happen, that's what moving insurance is for, which we purchased from tender touch, or so we thought.
Of course we had to pay condo corp. for damage ourselves and then get reimbursed from Tender Touch. Well 5 months later and after numerous phone calls and messages to Maria we still have received no compensation. Which is sad considering the rating this company has.
I guess to sum it all up: Movers are great, but if any of your things get damaged, good luck getting reimbursed for it!
- Approximate cost of services:
- $750.00
- Company Response
Thanks for the feedback, Chris. I would like to resolve this situation for you in a more satisfactory manner, as we react to customer service items immediately. Unfortunately, I do not have the situation you are speaking of documented in our files. I would like to address the situation you are describing, please reach out to me directly at (416)-654-4994 x 101 or email me directly at mbotelho@tendertouchmoving,com
As your posting in anonymous, I have no way of reaching out to you other than responding to your post.
Please contact me a.s.a.p.Thank-you.
Maria