Had 3 issues to be solved on 3 appliances all over 15 yrs old:
1. Samsung - Freezer handle on French door fridge had come off .. model not supported by Samsung anymore
2. Bosch Dishwasher - handle came loose and the bolt fell inside the front door unit.. needed to be taken apart
3. Bosch Warming Drawer - Drawer was not closing and its utility nulled
Joe had organized one of his subcontractors Colin to come and fix.
Beyond some early communication and responsiveness issues, when we finally got that sorted Colin took time to understand the models and issues and procured what was needed (mostly for the oven). When he arrived Colin was a real pro and fixed all 3 issues within an hour.
He had bought two rails to replace the faulty oven warming drawer but realized he only had to replace one and was upfront in not doing work or adding unnecessary cost ..