My LG dryer was making louder rattling noises than usual, so I called Joe who referred me to his amazing colleague Colin. He's dependable, professional, and really knowledgeable. After getting some information about the issue and the dryer model, he was able to diagnose the issue and order the parts. Colin was able to come by a few days later to take a look at the dryer and replace the rollers. While the unit was opened up, he also inspected the drum, pulley, and other parts. My dryer is working like new again! Thanks Colin! And thank you Joe for the referral, meeting Colin was like seeing an old friend, he was awesome!