Thermo Bilt Windows & Doors

*My Windows went in Oct 15th they are not finished yet !!

1 The capping on 2 exterior bedroom windows incomplete;
they left the old capping on the bottom of these windows , from the original windows looks like crap work incomplete

2 Water leaking into house from living room window into the house
in 2 places. Right hand side of trim they installed is all chewed up from their installation. Where they used nail gun they did not cover with filler like they are supposed to do.

3 They dropped my bedroom window before installation, there is damage to Right upper exterior corner of window frame ,due to them dropping this window it cracked all the seams to that window and now it has moisture building up inside the window.
This window has to be removed and replaced with good window with no moisture inside

4 kitchen window was to have trim around the window! They pulled out part of the window frame.The piece of trim they put in to repair hole they made ,looks like crap and dose not even match the rest of the window(they realized after destroying original window sil that they could not put window trim in as my window frame was bigger than the trim they had! You think you would measure before you destroy something that they did not have right size to replace and they left the window not caulked around most of that window damage they did?

5 Laundry room window trim incomplete inside and caulking incomplete inside as well as outside not finished

6 Bathroom window inside they did not finish the caulking to repair the tile they damage on removal and installation of this window

7 Sliding door was supposed to be white I got a tan shade and was told I got upgraded I did not ask for this colour it dose not match the rest of the house! I was told to suck it up

8 Caulking not finished on all windows and sliding door on outside

9 Caulking in house incomplete on most of the windows

I was all so told by the installers the to EXPECT DRAUGHTS as this is an old home

Well if they had done the job properly I would not have any leaks
/ draughts

With my old windows in I had no draughts now my house is colder and I have to put my heat up higher to keep house warm

I had 8 windows and sliding door put in the installers took every short cut possible I had to constantly watch them and stop bad work from being done and that was not enough as you can see all the deficiencies they left me with and all I am getting is lip service and no work done to repair these problems

The manager came over a month ago and said all of these deficiencies would be completed.

I have been calling every week for service all I get is lip service and no completion of work and increasing heat bills because of bad workman ship.

Do not use this company if you want good work done

As of today I am still waiting for the windows to be completed .

I call every week for the last month and a half all i get is lip service and no call back
If you use this company you might as well through your money away