Tippet Richardson

Formerly Lewis - Abbeywood Moving & Storage
Moving & Storage
Toronto ON M1R 2T5
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HomeStars  >  Moving & Storage in Scarborough  >  Tippet Richardson  >  Appalling and despicable conduct
Kathy in Richmond hill
Kathy in Richmond hill
5 reviews Richmond Hill, ON
0/10

Appalling and despicable conduct

Do not use Tippet Richardson (TR). We had a miserable experience with them on our recent move. To make a long story short, the lead member of the moving crew was unfortunately taken ill early on and could no longer work. TR made no effort to bring in a replacement. With the largely inexperienced crew now short-handed, the job ran way over the estimated hours and created conflict with the other people who wanted to move in. My wife and I, both seniors, had to pitch in spending hours carrying boxes and heavy items out to the truck. In the end many of our possessions were strewn across front lawn, an embarrassing spectacle for the neighbourhood. To cap it all, the remaining crew, with no experience in packing, were unable to get everything into the truck and had to wait for second truck to arrive. Clearly, the employee illness was nobody's fault but TR could have handled the outcome much better.
That was bad enough and then we got their invoice - 36% higher than the estimate! We were being charged for all the additional hours and got no thanks or recognition for our efforts to help. Instead we were blamed for having more goods than estimated--despite their detailed pre-estimate walk-through when they were shown everything and the fact that we had actually disposed of several large items. After some heated exchanges, they reduced the invoice somewhat but still left us to pay well over the estimate. And finally, they charged our credit for the revised amount without even telling us.
To repeat, do not use Tippet Richardson. (As a footnote, this is not to blame the crew members who worked very hard - the problem is with TR's sales and management team.)

Approximate cost of services:
$7,200.00
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