Well, this is a company to avoid.
We call them to repair our dryer because we were recommended by the brand company of our dryer. It was a mistake.
They charged us $135 for a 5 minutes job. the technician just put back one piece were it should be. The funny part is that we were told that they should have charge us more ie around $210. but they were nice...
Think twice. Don't loose your money on these guys. They will overcharge you for sure for the service. I would not be surprised that other had or will have a problem with them. The customer service on the phone is disastrous.
- Approximate cost of services:
- $135.00
- Company Response
Customer called Toronto Appliance Service Ltd to repair not operating dryer. Our office staff as usual explained service and labour rates and customer had agreed to it (otherwise service would not be scheduled). Our tech arrived on scheduled date and promised time and found that belt was off. When opened dryer he found a lot of dirt and lint accumulation so he had cleaned lint from inside of dryer, vent hose all the way outside and replaced belt. Technician than had assembled dryer and marked it as working good now. Our tech had spent 45 minutes in customer house to do this job. Customer is considering that it took our tech 5 minutes to put the belt back on but he doesn't consider the fact that our tech spent time to disassemble and reassemble plus cleaning of it. Under company policy customer was offered quick repair rate that normally take up to 15 minutes repair time and not full service charge rates as we wanted to make sure the customers satisfaction. The dryer is working OK and customer is angry that he had to pay for service that could have been avoided. We fill sorry that we could not satisfy this customer any other way by getting his dryer repaired and in working order.