The company's labour rates are misleading. Not a fixed rate as implied when setting up the appointment. Very unsatisfactory customer service followup call. I was left with the impression they are used to one-time only customers. Find someone else to do your repair!
- Approximate cost of services:
- $300.00
- Company Response
TAS has been in business since 1975. Our large customer base was established based on our service. Our service call charge includes travel time, vehicle were and tare, gasoline and first 30 minutes of diagnosis time. Usually takes up to 20 minutes to make diagnostics and most repairs are completed within 1 hour. Our labour rate is flat fee for first hour and then it breaks to per 15 min charge. At all cases TAS always advises customers of its labour, part and service charges before making any repairs and/or ordering any parts. In this situation customer was advised of the price by the phone before we ordered part – customer agreed to estimate therefore we ordered part and went back to replace it. This took TAS approximately 30 min to complete it and customer refused to pay. After little argument and explanation that we had to make 2 trips, order and pick up part customer had paid amount that he agreed to before we came out. We are sorry that customer is dissatisfied after the job was successfully completed.