INCOMPETENT!!! Booked a service appointment through KitchenAid service website. Technician showed up late. Took fridge apart and mumbled to himself for 20 minutes. Said he needed to bring it into the shop for a "system job" and would have to come back tomorrow with another technician to lift into truck. Charged $100. He called back the next day and said it would cost another $200 for two technicians to come back and pick up the unit, and that the "system job" would be an additional $290. When asked what I had paid for the first time, he responded with "his time". $100 for an incompetent technician to do ABSOLUTELY NOTHING. This company is ridiculous. I can't believe they are an KitchenAid service company. I ended up diagnosing the problem as the compressor within 30 minutes using the internet. INCOMPETENT!!
- Approximate cost of services:
- $590.00