Toronto Home Comfort

Fireplaces
Toronto ON M1P
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Toronto Home Comfort
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73%

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Reviews for Toronto Home Comfort

Average customer rating:
8 10 (40 reviews)

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Elaine, East York
Elaine, East York
5 reviews East York, ON
2/10

New gas boiler and new gas fireplace

Everything was a fight with Toronto Home Comfort. The boiler and fireplace eventually worked and everything has been working smoothly for the last almost two years. However it took almost a full year for the boiler to be working properly and nothing was installed properly on the first attempt. It took two or three attempts on the fireplace and well the boiler installer and I were on a first name basis and I knew all about his kids before it was working properly. Also my contact at the companyread more

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hi Elaine,
The issues with the boiler were a hassle for you but we did take the time and find the issues and address them. We do apologize for the time it took, but we are confident that the units will be operating smoothly for years to come and will be available to address any future concerns that may arise.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

L in East york
L in East york
2 reviews East York, ON
9/10

gas fireplace installed

I chose to have Toronto Home Comfort convert my wood fireplace to gas after speaking with their excellent salesman Dave on the phone. I was doing research and he answered all my questions without any pressure to buy. And most importantly when I mentioned I'm getting the fireplace for the look of a fire, not to heat the smallish room, he suggested the less expensive gas logs. He saved me $2000 with that suggestion.

This was a great solution because I didn't want to have the small room overheatread more

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your kind words, we believe that one recipe doesn't work for all application that is why given your input Dave was able to suggest to you the Log set which are great product for application like your. Thank you again and we wish you have many Great Christmas and holiday with the Log Set.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Wayne in Toronto
Wayne in Toronto
7 reviews TORONTO, ON
9/10

Purchase and install of 2 Valor fireplaces

We recently purchase 2 new valor 3 fireplaces. Went to numerous places in Toronto and Scarborough and ended up at Toronto Home Comforts. The sales person was very knowledgable and polite and his team came exactly then they said they would.
The install was clean and I have had no issues.

Based on my experience, i would recommend them.

Approximate cost of services:
$6,900.00
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Company Response

Thank you for your Review and we do appreciate the feedback and your recommendation. we are more than happy to assist you in any future needs.
Thank you,
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Mona, Markham
Mona, Markham
2 reviews Markham, ON
0/10

Fire Place Door

The salesperson/owner Shora mis-lead us about the delivery time initially stated it takes 1 week when we placed the order it became 3 weeks and it actually took 6 weeks, the factory were amazed at that. The specifications were all wrong when it was sent to the manufacturer the color of the trim is the wrong one. She did not show us the order they just sent it in and I only have the sales slip she says the order form with all the specification is not for us to see. She keep on promising andread more

Approximate cost of services:
$1,275.00
2 of 2 people found this review helpful.
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Company Response

The fireplace door Mrs Pio ordered was custom-made. We went through all details and filled up order sheet form with her. On the Sales Agreement we put very clear the color of trim(we showed her color sample) and with her signature on it. When picking up the door, she said it's not right color. As matter of fact, it is exactly as same as one on Sales Agreement.

Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Jim Kelly in Toronto
Jim Kelly in Toronto
2 reviews Toronto, ON
3/10

Napoleon Gas Fireplace Installation

We went to Toronto Home Comfort to get a napoleon gas fireplace installed. We have a relatively small living room so our most significant requirement was that it be a small and unobtrusive installation. I expressed to Alex (sales rep.) several times that we wanted the exhaust installed to the minimum height clearance so that a small mantel could be used. When the installer showed up, my wife re-iterated that we wanted the minimum height clearance. The installer tried to pursuade my wife that weread more

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Listen to their customers. If in-doubt, ASK.
Any advice to offer fellow homeowners facing a similar project?
Go somewhere else. If you are willing/able to supervise every aspect of the installation, you may get what you want from these guys.
2 of 2 people found this review helpful.
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Company Response

The venting terminal is on the side wall of shared drive way between two houses. The gas code requires at least 7 feet clearance which means vent terminal has to be 7 feet above the ground.
During installation, installer has to raise venting pipe to get 7 feet clearance.
Installer were very polite and kept talking to customer. However, husband was not at home and wife was only one at home but not very much into tech detail.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Cynthia in east downtown
Cynthia in east downtown
2 reviews Toronto, ON
10/10

Furnace replacement

Faz worked very hard with THC staff to solve a difficult furnace replacement problem in my small, heritage rowhouse. When venting restrictions made my hoped move to a high efficiency furnace impractical, Faz and staff came up with a mid-efficiency solution and a modification to the fresh air intake that had caused a major heat loss problem for years. The installation happened when scheduled and went extremely smoothly - a thoroughly professional operation...

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your kind words and feedback.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

JB from Toronto
JB from Toronto
14 reviews Toronto, ON
9/10

Fireplace and Installation

I was given the Toronto Home Comfort name as a referral from our contractor. Our contractor has been good to us so I decided went to check them out. They have a nice, large showroom showing many styles of fireplaces.

They were professional and knowledgable in the store and gave us many options to consider at the price range we were looking at. I didn't realize how big the fireplace market really is. We went with a Napolean because the style was nice, good name, and they are made in Ontario.

Weread more

Approximate cost of services:
$4,000.00
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Company Response

Thank you!
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Ali
Ali
2 reviews Toronto, ON
10/10

Furnace

My furnace stopped working at 8 pm on a cold winter night. I called these guys and their technician came to my house, in less than half an hour and explained to me what was wrong with my furnace and why it would be better for me to change my furnace instead of replacing the parts. They came the next day although it was a long weekend and took my 20 years old Furnace and replaced it a brand new one. The price was extremely good and the installation was fast and clean. I am extremely satisfiedread more

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Company Response

Thank you!
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Samuel from Scarborough
Samuel from Scarborough
1 review Toronto, ON
9.8/10

New Furnace, AC, and BBQ

I recently bought a house which was about 25 years old and required major renovations. One of the biggest being changing the furnace and the AC. So I found THC through the web as one of Carrier dealers and went to their store. The prices were faily good. It was kind og disappointing that no there was no time available for installation for 2 weeks as they were pretty booked but the service was great and they really had amazing deals on BBQs so I ended up buying one even though I wasn't planning on it.

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Company Response

Thank you!
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Matthew in East York
Matthew in East York
4 reviews Toronto, ON

First Review

6.5/10

Move and install new furnace, AC and hot water tan

Toronto Home Comfort was contracted to install a new high efficiency furnace, AC & hot water tank in our home. In addition, we wanted the location moved in order to free up room in the basement rec room. They definitely know their stuff and have great products unfortunately I'm not overly happy with the way the work was done. The did a good job but they use separate installers who tend to move to quick and don’t always think their way through. When THC sent their inspector through to checkread more

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Company Response

Thank you for the feedback.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Home Comfort

Toronto Home Comfort is one of Toronto's biggest Fireplace, Furnace, Air Conditioner, and BBQ's specialists. With over 3000 Sq. Ft. of showroom, we are sure there is something in our store for you to choose. We take great pride in our great and friendly service provided by our installation crew, ...
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