Total Tech Pools Inc

I have been using Total Tech for all my pools needs for many years. Even though I am in Burlington and the are a bit further than some of their competition, I find the extra drive worth it in every aspect.

Most recently I had Total Tech install a new safety cover for me. The continuous professionalism of the team working in the office never ceases to amaze me and the workmanship of Andrew, their project leader, is second to none. He and his coworker were able to complete a tricky installation into a wooden deck in a very timely manner and the end product looks incredible.

I first started using Total Tech about 12 years ago and within that time I have had them redo everything on my pool including a variable speed pump, sand filter, high efficiency heater, salt water chlorinator, liner and now safety cover. And this doesn't even include the years of high quality openings, closings and service repair work.

I would recommend Total Tech to anyone looking for a reliable pool service company.

Total Tech is totally the best.

-Peter

Great service! Highly recommend this company!
Was in a bind and needed quick service..even though they were very busy at this time of year they actually sent 2 service techs to my house before I even woke up! The two young guys they sent identified the problem in literally less than 2 minutes! I've been trying to figure out why we lost pump pressure for 3 years! They fixed it in under 20 minutes and made it better than when it was new!

Fixed the liner in places where it was coming loose too and didn't even charge me for it!

These guys really did right by me and my family. I own a number of service businesses myself (not in the pool industry obviously) and it is so hard to find young guys that really care and know what they're doing... these guys do!

If you're looking for a really good pool company I HIGHLY recommend Total Tech Pools !!!

D. Morgan, Oakville, ON.

I hired Total Tech in 2008 as I was disappointed with my previous pool company. My husband and I were looking to make some upgrades to our 20 year old pool at the time. I was referred to Total Tech by several friends and can not thank them enough for pointing me in the right direction. As soon as we walked into their store we knew we had found our future pool company, the staff were very friendly and extremely knowlagable. The store atmosphere is inviting and with treats for the kids and biscuits for our dogs, weekly visits to the pool store has become a family event!

In 2008 we purchased a new pool liner and safety cover. The store staff remained in touch with us throughout the entire process and the project manager Andrew did a spectacular job at renewing our pool. We could not have been happier with the entire process and the workmanship (the liner was even completed well ahead of the expected installation date)! The following season we attended Total Tech's Annual Spring Barbeque and Sale had some spectacular food and bought a new pump, filter, heater, and converted our system to salt. The following week they had their service technician Garrett out to install all the equipment. Not to our surprise, as per our experience with the rest of the staff, Garrett was wonderful and extremely professional.

I can not thank Dave, Bryan, and Matt enough for all there help week to week in the store and taking care of our pool! I would recommend Total Tech Pools to anyone looking for a pool company. Stop by their store, meet the staff, and you will never have to look anywhere else ever again!

Thank you Total Tech!

Robin

Last year we closed our pool with Total Tech Pools and we trusted that being the professional pool ‘experts’ that they claimed they were, they treated the water with the appropriate chemicals for the winter period. (No they did not)

This year we called them again to open the pool. Their ‘experts’ came to remove the safety cover, fold it, added (they say) 10 liters of chlorine in the water. When we returned home in the evening we were shocked by the view of our pool: filled up to the op with filthy water, and conglomerates of algae and clusters of things that I cannot even define as I have not seen them in our pool before. And they are still there, as the ‘experts’ have not removed them. I took pictures of the pool and sent them a fax that evening, however we have not received a response from them.

We called Brian several times to follow up and he was always busy with customers. When he eventually came to the phone, he told us that what has happened with our pool is because we should have closed it later last year and opened it sooner this year. They never told us last year that we should close it later or open it sooner. Only when they came to open it we heard this for the first time. |Brian said that his ‘expert’ who came to assess our pool (I think that Brian should stop using this term as far as he and his staff are concerned), so this ‘expert’ told him that there is indeed a need for vacuuming and additional substance in the water but that should be charged on top of the pool opening price, as we had a warm winter and this is the reason for the algae conglomerates.

I find this unbelievable; I find this is pure theft. To charge us $CAD213.50 before tax only to fold the cover, turn on the pump (just switch it on), and put in 10 liters of chlorine (which I very much doubt they did by the look of our pool today), I find this unacceptable.

I am placing this review, so that other people who may want to hire Total Tech Pools for any job, should really think twice and do more research before they chose to go with them. There is no accountability on their part, they are not delivering on promise, there is no quality, and they are NOT the experts they claim to be. As far as we are concerned, Total Tech Pools lost a client.

I've used Total Tech in the past (2009) for opening and closing - which was OK - most companies can open/close pools without much difficulty.

They performed some repairs on the pool that caused other issues - after trying to resolve with their so-called expert I found someone else to complete the work. I also had my visa card billed before advising me it was going to happen which I thought was unprofessional. Purchased some replacement jets for my spa and discovered later that they marked them up 300% as I found the same ones at another pool store.

Left vmail for the owner and requested to talk to the owner who never called me or even emailed.

Areas of Improvement: project mgmt + customer communication + onsite customer service and project oversight.

I have been using Total Tech Pools for the last few years to service my pool. They do a great job with the opening and closing. Staff is very nice and knowledgable. They leave the deck and covers very clean once they are done working. The beginning of the season they have a great sale for their customers and throw a wonderful BBQ. Would definately recomment Total Tech for all your pool servicing needs.

Accountability 101:
two groups of people: “renters” - Do not take accountability for their actions and “owners” –Do.

Accountability, correctly understood and effectively applied, produces results. And with those results comes a level of personal satisfaction that can be achieved in no other way. David and his team, need to make a choice that they will take accountability for being seen as a “renter” and that they would want to become seen as an “owner.”

Making the choice to operate Above the Line and take accountability for their actions and overcome the obstacles they face is an essential skill that anyone who manages and leads people must learn to master.

When you create that level of personal accountability first, your ability to execute both personally and organizationally becomes all that more effective. When you skip that step and try to execute on a foundation that lacks this personal accountability, then you get problems, not solutions; mistakes not innovation; frustration, not motivation; and excuses instead of results.

This is what I experienced as a customer who paid for a professional service to be executed and instead of getting this service, I got denial from the owner, excuses from the staff for their shoddy workmanship which they claim was down to "human error" and therefore should be acceptable and lastly I got blame. I was blamed for been unreasonable and was told that I would never be satisfied. They further told me that structurally the fence was sound, but I was been picky about the aesthetics. When I continued to tell them that they needed to come up with a workable solution to rectify the fence, the workman aka project manager lost it and said that he was leaving. He wanted to take the fence down and leave with it. At this stage I had to ask my wife to call the Oakville police department. Luckily the fence distributor was on site as this was the first time they were installing a fence and he calmed the situation down. I then spent a few hours with them trying to solve the problem (still not sure if I should sent them an invoice for my time).

The previous day, the owner blasted me that he had to come to my house on a Friday afternoon and lay a concrete slab for the pool heater (which is in accordance with the gas code) to be installed on because I had refused to use his primary gas technician and the one I was now going to use insisted there had to be a slab. Sorry, Dave, you charged me $250 to do the job, don't you remember!!

On the day they came to finish the installation, I took the day off work to make sure my wife was not left to fend for herself. She had also been talked badley to the day before from the owner. On this day, I arrived back from the shops, and the owner was outside talking to his staff. He did not have the professional decency to greet me let alone try to resolve the differences we had the day before.

Been courteous and professional does not only apply when things are going your way, but should also apply when the customer is not satisfied or when there is a dispute. This way you would be able to reach a compromise and find an agreed solution to the problem.

David and your team, enjoy the $ 5500 I spent with you and let’s hope you all become "owners" one day. I will be looking forward to the response from Terry, who I dealt with from the onset of my relationship with Total Tech Pools. I never had a problem with him and always found him courteous and respectful. As I told him, I never got a second quote on any of the pool equipment I bought and in fact, he had my credit card that he would debit as he needed. All I wanted in return was a professional installation and a courteous discussion on how to solve the problems we encountered.

Update to response by TTP:
Seen i am such a difficult client, thought i would upload a picture of the professionally installed product that they were going to leave and deemed to be acceptable. 'A picture is worth a thousand words'.

By the way, i had already paid them half the amount quoted for the fence as a deposit and they were debiting my credit card at their own discretion. They forgot to mention that when they had under quoted me for the fence by $ 130, i agreed in good faith to split the error 50/50 with them after i had accepted the quote (i must be very unreasonable as they say).

As for changing the conditions "unilaterally", i am sure i mentioned that i did phone and inform Terry that there was a change and he did tell me not to worry as they would work around it. Yes it may have been a misunderstanding and we agree on this, but take some responsibility for the advise you gave me on the call. You are supposed to be the professionals that understand the work at hand. You can't lay it all on me.

Not sure why i should have to accept below par work and this now labels me in your eyes as been a difficult and unreasonable customer.

I guess you had to throw in the 'abusive language' line as you are trying your hardest to discredit me. Pretty lame and predictable.

By threaten you, you mean phone the police! The last time i looked, it was a crime to remove goods from someone's property, and yes i had paid for half of it. The remaining half was for the installation which you could not seem to get right.

Have dealt with several other pool companies in Oakville (as there are many) but finally have found a good one with Total Tech. I needed to replace my pump and filter at the beginning of this year, that is when I was introduced to Total Tech and their staff of friendly and knowledgeable individuals. Got a great price on my equipment and have since made it my home for pool chemical testing and accessories. My kids love going in there to get a frozen treat and I like the fact they don't try and sell you every chemical under the sun. Happy to write this review for you guys, you truely deserve all those awards you have won for customer service and small business of the year. Charity car wash and BBQ was a nice touch as well. Thanks again for everything.

Having purchased our pool a few years back and worked with another Oakville based pool company (horror story) I cannot say enough good things about Total Tech on Speers Road. (The only pool company on Speers Road to deal with believe me).
Terry , Dave and company showcase all the time the ultimate in customer service . Most recently our pool started to leak -- needless to say this was a very frustrating experience. Total Tech to the rescue as always not only finding but repairing the leak in a timely fashion.
If you are dealing with any other pool company in Oakville and like most are looking for a change --- I highly recommend Total Tech.
MM