2 reviews Oakville, CT Joined 2010/07/13

0/10

Heating & Air Conditioning review in Oakville

07/13/2010

My husband and I recently bought a new home with an inground pool. We immediately wanted to convert it to salt pool and chose to go with Total Tech basically because they sold the Jandy line of products. It was almost 2K more than any of its competitors but we were assured that it would pay off in customer service. We were promised that they would get the pool up and running for us, that it would be maintenance free.

After the install was done, they told us to dump 10 bags of salt into the pool. After we blindly followed their advice (even though we had asked again and again for them to do it for us, as we really did not want to be maintaining the pool on our own at all), we had piles of salt on the bottom of our pool.

That was the end of the customer support. The owner came by and suggested we "stir" the pool as sometimes it takes a while to dissolve. After talking with other pool companies, now I know that's total BS. Also he took a water sample, and never called us back. Claims he came out several days later to check on us, but we weren't home. Hmm... maybe he should have called us first.

When you actually get the owner to call you back, it's never his fault.

Called a different pool company (Ultimate),and they were awesome. Problem fixed in 48 hours.

Also purchased a polaris sport pool cleaner, top of the line. Too bad, it broke down. Called Total Tech, still waiting for their call back 2 weeks later.
Called polaris myself, new part shipped out.

Thanks Total Tech, you are sooo Total Trash.

Job Price

Approximate cost of services:: $10,000.00

1 of 2 people found this review helpful.

Was this review helpful?

Company Response

Due to the anonymity of this website it is difficult to know the legitimacy of this claim as all the information in this submission doesn’t appear to be accurate.
Total Tech Pools and our employees strive to provide the highest level of customer service and we always honour our commitments. In addition to our high level of in store service, we have many avenues for our customers to take with regards to problem resolution. We have been an A+ Member of the Better Business Bureau for many years and we are also a member of the Pool and Hot Tub Council of Canada. Both of these organizations have an avenue for customers to submit any concerns and they will provide 3rd party resolution. Neither of these groups have been contacted with regards to this matter.

Total Tech Pools has been providing quality products and services for 20 years. We receive countless awards to recognize our commitment to our customers and the industry we are a part of. Most recently we won the award for Oakville Small Business of the Year 2009 at the Oakville Award for Business Excellence and two awards from the 2010 Oakville Beaver’s Reader Choice awards including Diamond Pool Company and Platinum in Pool Service Company.

With regards to specific comments of this posting:

Total Tech Pools offers a fair price guarantee policy. If our customer can find the same products somewhere else cheaper than we will also match the price as long as we are quoting on total cost of project (including installation). So I am not sure how we were “2K” more than our competitors.

There is no such thing as a maintenance free pool. We can reduce the amount of maintenance a customer has to perform on their pool by installing things such as salt water generators and robotic cleaners. This does not make a pool maintenance free but with properly balance water chemistry it can dramatically reduce the attention required.

When converting to a salt water system it is common to have large amounts of salt at the bottom of the pool as a large amount of salt is required to bring the concentration up to the required levels. By simply putting your pool brush on the end of your pole and stirring it around, this normally resolves the issue.

The owner of our company is one of the most experienced and knowledgeable professionals in the industry. Often it is easier for customers to bad mouth then it is to deal with reality of their situation when they are hearing answers that they do not like.

I am sorry that your experience wasn't the best however I don't think your posting is 100% accurate.

Any customer (new or existing) please do not hesitate to contact me to discuss any question, concerns or problems. Thank you, Terry Jepson - Manager Total Tech Pools Oakville

Anne in Mississauga

7 reviews Mississauga, ON Joined 2010/07/03

0/10

Total Tech oakville Do NOT Hire

Mississauga

07/03/2010

10 yrs. ago had walk in stairs installed and new liner and new concrete around inground pool. It was a terrible job. Second year liner had wrinkles in it and they would do nothing about it. I was to get a hand rail for my walk in stairs and still waiting. Had to fight with them to put back the diving board that was already there. Told at the beginning they would put it there and then when the concrete was poured they changed their mind and said it was illegal--then after freaking out on them they put the diving board back. Called many times about the hand railing was even told it was there at the shop but never saw it--pretty sure I paid for it.
Again another company who has one or two qualified people and the rest are college kids who are unsuprised and left to do a job on their own and don't know what they are doing and could care less.

Please do not give this company a penny of your money!~!

Go to Ulimate Pool in Oakville just the next block from Total Tech\
I have been using these 2 brothers now and they are great. Very much into customer service. As a customer I want that.

Job Price

Approximate cost of services:: $10,000.00

2 of 2 people found this review helpful.

Was this review helpful?

Company Response

It is very hard to respond to a concern from 10 years ago.

Total Tech Pools and our employees strive to provide the highest level of customer service and we always honour our commitments. In addition to our high level of in store service, we have many avenues for our customers to take with regards to problem resolution. We have been an A+ Member of the Better Business Bureau for many years and we are also a member of the Pool and Hot Tub Council of Canada. Both of these organizations have an avenue for customers to submit any concerns and they will provide 3rd party resolution. Neither of these groups have been contacted with regards to this matter.

Total Tech Pools has been providing quality products and services for 20 years. We receive countless awards to recognize our commitment to our customers and the industry we are a part of. Most recently we won the award for Oakville Small Business of the Year 2009 at the Oakville Award for Business Excellence and two awards from the 2010 Oakville Beaver’s Reader Choice awards including Diamond Pool Company and Platinum in Pool Service Company.

The claims about our staff are completely false. We have several year round, full time staff members. Like many seasonal companies, college students do get hired to supplement our experienced staff members.

If you have any questions, comments or concerns then please contact me to discuss. Thank you - Terry Jepson Total Tech Pools Manager

Wong in Oakville

1 review Oakville, ON Joined 2008/08/09

2/10

Crew are unexperience

Oakville

08/09/2008

The crew came to close the pool and they were so unexperienced and not even able to picture out the way the cover should go. Then they called someone who was more experience supposed and yet left the winter cover not fully installed with a huge gap at the corner. Have to do it by myself to install it properly. Waste your time and money to hire this company. Negotiated with them and only got half refunded.

Job Price

Approximate cost of services:: $150.00

1 of 1 people found this review helpful.

Was this review helpful?

Joe in Oakville

1 review Oakville, ON Joined 2008/05/30

2/10

Installed salt water system

Heating & Air Conditioning review in Oakville

05/30/2008

They fitted a salt water system as agreed. However after leaving my pool was dropping 1/4" every 15 minutes! I called the owner three times, but he never returned my calls? I figured out they had not put the system back as it was when they arrived, and water was being sent to an old cracked pipe and leaking gallons of water into my garden. They claimed it was not their fault and how could they know!

Job Price

Approximate cost of services:: $1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

1 of 1 people found this review helpful.

Was this review helpful?

Trevor from Burlington

2 reviews Toronto, ON Joined 2008/03/24

2/10

Pool Repairs

Swimming Pools, Spas & Hot Tubs review in Toronto

06/11/2007

The level of service was so disappointing I switched companies. I got delay after delay and was left with sitting water in my pool for almost 3 weeks.
The competitor fixed the problem in 2 days.

1 of 1 people found this review helpful.

Was this review helpful?

Red from Trillium

1 review Toronto, ON Joined 2008/03/24

First Review

2.3/10

Open pool

Swimming Pools, Spas & Hot Tubs review in Toronto

09/29/2006

Company was hired to open pool and fix green water. Didn't complete job. Did not show up on time. Did not advise of price and said they were going to send our bill to a collection agency, eventhough they didn't do the job they were hired for.

1 of 1 people found this review helpful.

Was this review helpful?

Total Tech Pools Inc

Reviews for Total Tech Pools Inc

Sort by

More about Total Tech Pools Inc