Total Tech Pools Inc

Terrible service by Total Tech Pools, Oakville ON.
Lack of respect for customer’s property - Paid to have technicians detect underground leak in pool pipe. They marked the area where leak was supposedly detected but cut the patterned concrete in the wrong place. Had to cut another hole 3 ft away to find the leak. In the digging process, they cut an adjacent pipe which started leaking. They applied electrical tape (which did not hold) to cover up their damage. After numerous appeals to Total Tech Pools to repair their damage, they returned to site causing additional damage in various other pool piping and totally damaged the light housing. Total Tech Pools continuously denied their poor workmanship and refused to take responsibility. They charged my credit card without my authorization and without rectifying the destruction they caused. Lack of customer service etiquette - be aware of their bad business practice!

Total Tech Pools, Oakville ON
Your response to my review is fabricated and inaccurate! Your business motto appears to be that the customer is always wrong and to blame.

The service team is the best I have had ever from the Oakville to Mississauga areas. They are polite, on time, make sure everything works before leaving and clean up afterwards. I have had them do 3 jobs now, all excellent. New heater, fixed plumbing and fixed filter. All very professional. Best Pool servicing I have ever had. Great working with them. Do what they say, when they say it. Would recommend them to anyone.

I needed a part to keep my pool going safely for a family occasion later in the week, so I ordered it on-line from Total Tech.
I got a call from them the next day, the part was due in store in a couple of day, but with time for mailing would have arrived too late.
I explained my problem and they said the'd do their best to help out.
And they did.
The part was HAND DELIVERED to my house two days later by one of their guys, as soon as it came in to their store. Excellent service! Saved the day.

I bought pool heater from this store online, they confirm my purchase and when I arrive to their store in Oakville after an hour drive, they said ohhh sorry is not available in store and it may deliver after couple of days or weeks or month or maybe next year. It is the worst experience in online shopping, No body is responsible here, I have to cancel my order and now waiting to refund my money.

Called total tech last year end of season about loosing water in pool, was told by employee that they were closing pools and they wud deal with it 2020. I asked to be one of their first calls in April. Turns out young man had us down for opening and pressure test, explained for 30 years my hubby opened and closed pool but I definately understood reason for pressure test. Dave the owner called to let me now I asked for opening also, I found him to be quite short when I told him about not making the arrangement for pool opening. I explained that we were loosing water and when looked under pool cover no water in shallow end. We have called consistently to get help from total tech but to no avail. They all say we will call back started in April today is May 21 2020 and still no call back.
I should include that we have bought 2 liners from total tech plus we also purchased a safety cover plus a lot of our chemicals. The young people there are so nice. The last liner we had installed around 3 years ago wud never stay in, on opening the liner was back out again. Finally dave came out and told us we needed something around pool, we had no problem with that. I absolutely trusted this company I am very disappointed, very disappointed with this company.
I am sorry it turned out this way.

STAY AWAY! BUYER BEWARE!!!I hadn't posted this review earlier because I didn't know that they were on Homestars.com. They opened my pool and did a horrible job. The whole job was rushed by a couple of amateurs. The plugs at the pumps were leaking and it took forever to reach them to fix the problem...which I had to fix myself. I gave them the benefit of the doubt that they had hired a bad employee so I hired them again to close the pool. The closing was worse than the opening. They broke my pool light but told me that it was already broken. STAY AWAY!

Our 2 year old Pentair Superflow pump was not starting, with the visible appearance of water having broken into the membrane of the control Unit. We called Total Tech who had originally installed the unit and managed to talk to Grant one of their technical Team. Grant explained a number of procedures over the phone. Unfortunately these did not work. With a week of swimming lessons for our child starting tomorrow, and the pump connected to the heater, Grant managed to find time for Us for a same day call out. After re-inspecting the unit, Grant installed a replacement temporary pump to make sure our swim lessons could continue as planned !! .. we are very pleased with Total Techs customer service. Thank you again Grant!!!

We started using them after they bought out the company that installed our pool. We were away last Friday when they came to close our pool. We came back to the cover half in the water (see picture). Some of the grommets did not work. They did not contact us to ask if we wanted them to repair them when they were here last Friday. They came back today after a number of phone calls, and the issue was fixed. We were promised they would come back in a couple weeks to finish replacing the grommets that are still not working. The gentleman also promised he would speak to the owner to make sure the issue would be discussed with the employee who was here and left our pool like this without contacting us first. I was going to give them a 1/10 before they showed up today, I am now more satisfied and this is reflected in my rating. You just need to make sure you are there when they come to avoid a similar situation I guess.

On time, on budget - while providing good communication & the answer to my 100 leak and other pool questions. Grant and partner know the workings of a pool at the highest level. I strongly endorse and will use again - after all it is a 50 year old pool

A big thank you to Dave and the crew for going above and beyond to help us get our pool back on track. In late June we started experiencing problems with the water quality - first time in three years. We sought regular help and water testing from another large pool service/build provider. But the problem got worse over a few weeks. Total Tech was more knowledgeable, creative with their solutions and committed to helping us. We felt like we found a partner. They have earned our future business and reccommendation