I bought this townhouse 2 years ago under the pre - construction stage, and they delivered it in 2014 (which is okay). I found the head office did a poor administrative job. They miss the deadline to inform me that there will be a delay on closing, which is avoidable. The customer service is close to nothing. Before the delivery, the only contact I got was the sales person, and someone in the accounting department. I was only given the head office phone number. Come on, it is 2014, please give us an email for communication.
Touchstone home works with a small decor centre. There were only limited options for upgrade, unlike some other bigger builders.
On the closing date, there was no customer service at all. All I got was the house key. The builder nor the site supervision did not give me any information on the warranty. I called and they emailed me the Tarion new home information package, and they asked me to refer back to this package.
But the overall build quality was not bad. Found some defeciency but it does not affect the overall impression. Kitchen cabinet, staircase and tiles were done nicely. But the house was not clean enough on the closing date. In addition, this builder still install quarter-round on the baseboard.... honestly.... no one want this anymore.
- Approximate cost of services:
- $600,000.00
- What could this company do to improve their services?
- Better communication tool between the head office and buyers.