- Approximate cost of services:
- $900.00
Hi Private User, we are sorry to see your review. We are dedicated to our work and always remedy complaints at no charge. We would like a chance to make you happy but we have no reference of who you are. Please share your order reference number or last name. Thank you.
Carpet Cleaning and Stain Protection
Pick up, clean, and deliver and relay large Kerman carpet
The best place in the GTA to clean rugs
Thank you for your feedback. We really love kids and dogs here, they keep us in business! We look forward to serving you in the future.
Thank you for your kind review. We are so glad that your are happy with your rugs and the service your received. We look forward to working with you in the future.
Thank you so much for the great review!
Hi Johnson in Montreal, we are sorry to read about your experience with us. We identified your order and would like to clarify that yes, you sent in six pieces, however the rug types are actually as follows: one hand-knotted Oriental, one Indian tufted and four machine made (wool). We revisited our inspection photographs (taken upon inspection and prior to any services rendered) and can confirm that four arrived with some or all of the following issues: moth damage, live larva, colour damage, colour dye bleed, water damage and matting - it sounds like these are the four rugs you are unhappy with. The remaining two (Oriental and a 5' x 8' machine made wool) did not have the extensive and pre-existing damage and from what we understand, you are satisfied with our services on these.
While your rugs were in our care, we spoke by phone and you'll recall informing us that your rugs were in storage for some time and you actually couldn’t remember what they looked like. Our offer to share our inspection photographs with you still stands. You are correct that we missed the opportunity to offer an extra repair service (loose thread on binding per your email) and offered to repair it at no charge. Normally we discuss all extra services and charges prior to delivery, in this case our technician only discussed your moth issues, water/colour damage and overlooked the repair job. We apologize and would like to confirm that our offer to repair at no charge with free pick up and delivery still stands.
We cannot justify a full refund on the four rugs with pre-existing damage, because we are not responsible for the pre-existing damage. Your rugs were returned to you clean, sanitized and moth-treated. They were much improved compared to the condition they were in upon arrival – and compared to our inspection photographs. Unfortunately, we cannot reverse water damage or moth damage unless you are interested in extensive and costly repair work, however we would never recommend this expense for machine-made rugs.
Thank you for this nice review!
Turco Persian Rug Company is Toronto premier rug cleaning and restoration company operating from our original downtown Toronto location since 1906. An Armenian family-run business spanning four generations, Turco Persian continues to provide and redefine unique, honest and premium service.
Rug Cleaning Specialists
- Fresh water cleaning
- Biodegradable non-toxic mild detergents
- Hand cleaning followed by Canadas largest rug squeeze roller
- Hung in Canada's largest dry room at 140 degrees for fast drying
- Urine remove
- Deodorizing
- Moth treatment / Freezing
- Ozone treatments
- Appraisals
Rug Repair
- Re-weaving
- Hand Fringe
- Machine Fringe
- Binding / Overcasting
- Patches & Alterations
- Re-latexing
- Blocking
- Sheering
- Colour correction / removal
Cash and Carry Drop-offs
Bring your rugs to us and save 20% off the cost of cleaning. We always have plenty of free parking onsite and will carry in your rug for you upon arrival.
Drop-off Hours: Weekdays: 8 am - 5 pm | Sat: 9 am - 5 pm
Pick-up and Delivery
Have our experienced delivery team pick up and deliver your rugs at no extra charge. For a small fee, they will move your furniture in order to remove or relay your rug. Contact us to make arrangements.
In-Home Carpet Cleaning & Upholstery Cleaning
Our experienced technicians are equipped with a state-of-the-art truck-mount, hot-water extraction system to quickly and efficiently clean your wall-to-wall broadloom & upholstery.