So here is how my moving story goes. I contacted them a week in advance, telling them we are moving out of a 4 story town-house to a condo! We packed all our stuff in boxes (books, fragile) and garbage bags (clothing, bulky stuff and ...). I took a picture of everything and sent it to them. I told them that a bunch of big item (like our beds and an office desk) are not leaving the house, and just need to be moved to the den for later removal. They told us to book the freight elevator in the condo for 12-3. They came in the day of, and started nagging about how we packed and we might be late. 1 pm and they were still half way trough! They said they asked the company to send extra movers but in the mean time we should help as well if we want to make it! 3 of us started helping, and 2 pm they are still not done! I told them to just leave the rest so we can make it to the elevator and told them just grab the hanging cloths and go! They said, oops, the box ward robes are in the back of the truck and they cannot access it. the 2 other crews joined in the destination with only half an hour left of the booked elevator! They said "we don't mind if you help too!!!" and every single time expected us to move the bags from the elevator to our unit ourselves! They were extremely rude, constantly talking behind our back, right infront of us! "That is not how you pack", "Yeah I know, that is just common sense"! right into our face!!! Then it came 3:15 and the next tenants needed the elevator! They said, well we can't do anything else but we are on the clock! I told them in that case lets go back to my town house and grab the rest of the stuff! they said, we will lose our spot here, but nobody else was planned to come. They grudgingly agreed to come back on my car to move the rest of the stuff at least to the den so I can move it myself! They nagged every single step they took! They brought lots of stuff in but did not assemble! I had lots of arguments with the leader of the team! The next day, I contacted the company and complained. The lady on the phone told me that she will pass my concerns but cannot do more. I said I want to talk to the manager! Turns out, the manager was the same leader that did not move a finger and was nagging the whole time! The mother company said branches are independent so nothing they could do. I ended up asking a friend with a truck to come and help me move the remaining stuff the next day. This experience could not be anymore horrible and more stressful. Do not, do not use these guys! Even if they are the last crew available in town and you have to pay an extra month of rent, it is just not worth it!!!
- Approximate cost of services:
- $1,600.00
- Company Response
Im very sorry to hear your move did not go as planned. I am checking with the local office that did your move to find out what happened. If you can email me with more information it would be helpful. My direct email address is twosmallmen@moving.ca
I have heard back from the office who has video of some of the move for insurance purposes. I still have not heard back from you.
When you booked your move you had asked about the cost of packing and you declined the packing services saying you would pack yourself. When the men arrived to do the move you were not packed and you threw most of your belongings in garbage bags which is not a good idea for moving. The boxes were twice as heavy as they should have been and took 2 men to move them since they were not taped well. There were only 15-20 boxes and about 40-50 garbage bags that even had dishes in them. Beds, tables, floors and closets were still covered with items that were not packed. When our men have to pack as well as load the truck this all takes time.
Because the truck could not get close to the home to load you were asked to help only because it would take extra time to carry everything that distance. If time were not of any importance to you they would not have asked for help to get things down to the doorway, but they had to try and make the elevator time. The second crew was called in to help, but they could not leave the move they were on to come and help right away.
I think the key to the move taking so long and turning into a nightmare was that your home was not packed when they arrived. We cannot force customers to use our packing services, but do stress that they be ready to move when the truck arrives.
Again, Im sorry the move did not go as planned and hope that the next time you move you give us a second chance with the packing and moving.
Barb