Two Small Men With Big Hearts

Moving & Storage
Toronto ON M5H 2N2
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Moving & Storage
Two Small Men With Big Hearts
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79%

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Reviews for Two Small Men With Big Hearts

Average customer rating:
7.9 10 (181 reviews)

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Lesley in Stratford
Lesley in Stratford
1 review Stratford, ON
10/10

Quick move, well done!

I moved last week in a very short timeline, with little time to prepare. A houseful of contents was boxed and moved within 3 weeks. I was recommended this company and I am very pleased with the move. The young men were careful but fast, polite and professional, accommodating and extremely personable. Care was taken not to damage any surfaces. Nothing was too much trouble even when I changed my mind for the desired location of an item. My furniture was wrapped and blanketed efficiently. They arrived promptly and the entire move of a houseful of contents took less than 6 hours.

Approximate cost of services:
$800.00
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Company Response

Thank you so much for the wonderful review. I'm sure the men will appreciate the pat on the back. I will make sure the correct office receives your review.
Barb

David in Hamilton
David in Hamilton
1 review Hamilton, ON
10/10

Big hearts indeed

This was the second time that we used the services of this company. While we were very happy with their hard work the first time, we were even more pleased the second time around. From the helpful advice provided by their office personnel during the planning process to the very hard working, professional and friendly movers everything went without a single hitch.

Approximate cost of services:
$1,400.00
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Company Response

Thank you so very much for your kind words. Our workers try so hard to make our customers happy and you are proof that they are doing their job. Have a great weekend.
Barb

Private User
Private User
Private User reviews Toronto, ON
0/10

House Move

One of the rudest, most disorganized companies. They broke approximately half of our furniture during the move, would not reimburse us and were impolite and unprofessional. Should not be in business.

Approximate cost of services:
$2,500.00
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Company Response

I am so sorry to hear your move did not go well. If you could please email me directly I can look into what happened and see if we can do something to make you happier.
Barb
twosmallmen@moving.ca

Private User
Private User
Private User reviews Kingston, ON
2/10

Worst Decision

Should have seen the signs from the moment we received the phone call that they were going to be late. Once they arrived after an hour delay, one of the movers decided to walk away from the job which is where we proceeded to wait again for another mover to show up. Following this, the mover that did assist was amazing and hustled, though the manager/owner kept on talking and taking his time. Throughout this entire time, we had to shrink wrap a few of our pieces ourselves as they weren't being quick enough and they ended up scratching a few of our pieces previously which is why we took initiative ourselves. Unloading to the new place was quick and took about less than an hour. Total time was 5.5 hrs where 1 hr was their lunch break which we definitely did not expect to pay! This was quite unbelievable and when it came time to pay, the owner/manager also expected a tip on top of the costly price to move! I would not recommend this company to anyone moving.

Approximate cost of services:
$830.00
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Company Response

I am very sorry to hear you had a bad experience with one of our local offices. Could you please let me know which office did your move so I can try and fix this for you. You can email me directly at twosmallmen@moving.ca
Barb

Private User
Private User
Private User reviews New Hamburg, ON
0/10

Nightmare of a move

When my family and I moved, we decided to go with this company due to being insured and having decent reviews. Worst decision we ever made. When we initially called, they stated they would send someone over to give us a quote. The bad vibes started when the guy showed up 45 minutes late. I should have took this as a sign.

On moving day, we asked again if they were insured and if everything was covered against damage and the guy said “absolutely”. Well, we thought the move went well and even tipped the movers when they were done. The next day, I plugged in our 60 inch TV and noticed a impact crack with lines going down the screen. I called first thing the next morning to find out how I go about getting it repaired or replaced. When we called, we explained that our TV was broken during the move and the receptionist stated that someone would be in touch in 2 to 4 hours. After 5 hours passed, we called back and again was told 2 to 4 more hours for a callback. When I felt we were getting nowhere, I asked to speak to a manager and was transferred to his cell. When we explained the issue, his first response was “We didn’t break your TV”. No empathy, no sympathy, just denile. Doing my best to stay calm, I explained that it was working fine right before the move. I even had it on while the movers were moving stuff on to the truck!

Since there was no way to prove they broke it and there so-called “we are insured” is a joke, I HIGHLY recommend taking a video of your TV working with the movers there and immediately checking it after the move BEFORE you pay! I can honestly say these people don’t give a damn about your stuff and will deny breaking anything. Their claim of insurance is a joke and I would seriously look elsewhere if you are looking for a good moving company.

Approximate cost of services:
$1,600.00
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Company Response

We do carry Insurance coverage on all of our moves, its required by law to cover our customers at .60 per pound per item. The government sets the rate, not our office. A 50" TV weighs approximately 100 pounds so at the .60 per pound the payout would be $60.00 less the deductible of $50.00 so a cheque would be made out for $10.00. But we are willing to do so much better than that, but patience is needed so we can help you out at a very busy time.
I have spoken to the office that did the move. They tell me still that they did not break the TV. When they arrived the TV was laying flat on the floor, the men wrapped the TV in the padded moving blankets and loaded it into the truck. It was not banged or rough handled at any time so there should not have been any damage done to it. However the management told you that he would replace the TV or give you the depreciated value of the TV within 10 days as his office is very busy. Month end is a very busy time for movers so he just needs some time. In the meantime he has asked for the receipt for the TV which has not yet been provided. By the model number it is a 50" TV not a 60" TV. Please contact the local office mid next week for an update on the TV, but if you find your receipt before then by all means let the office know so they can move along with this.
The move did start a bit late, but the driver did phone to let you know they were running late and at the time you indicated it was not an issue. But it seems it became an issue after the move was completed.

Terry D in London
Terry D in London
1 review London, ON
10/10

Best movers ever!

Many thanks to Dave T., Tanner and Justin for making a stressful moving day so much easier! They were amazing and went out of their way to be professional, efficient, conscientous, accomodating, courteous and overall charming. They never seemed to run out of energy and took pride in getting the job done as carefully and quickly as possible. I have dealt with numerous movers in the past and I can honestly say I have never had a better experience. This company seems to be well run and their fees are very reasonable. If all of their movers are as great as Dave T., Tanner and Justin how could they ever get a bad review! I will definately recommend them and give them a shout out on FB.

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for your great review. I have forwarded it on to the local London office so the men can get a well deserved pat on the back for another job well done. We wish you all the best in your new home.
Barb

Jackie in Hamilton
Jackie in Hamilton
1 review Hamilton, ON
10/10

Moving

Very professional, courteous and friendly.....they arrived on time and started working immediately. They ensured everything was done to my satisfaction.....they went beyond my expectations and made the move so much easier.....Dave and Dave were the nicest guys and I would recommend this company to anyone.....

Approximate cost of services:
$800.00
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Company Response

Thank you so much for your kind words. I will be sure to pass on your review to the Hamilton office so the men get a well deserved pat on the back for the good job.

Barb

Bonnie in Toronto
Bonnie in Toronto
1 review Toronto, ON
10/10

Moving furniture

Very impressed with service. Excellent attention to detail. Great attitude. Treated everything carefully. A great job!! all items were covered with pads and shrink-wrapped. All floors were covered and no mess was left behind.

Approximate cost of services:
$350.00
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Company Response

Thank you so much for your great review. We appreciate hearing back from customers. Have a great day.
Barb

Private User
Private User
Private User reviews Russell, ON
10/10

Household moving services

Excellent service. The 3 man crew and their truck showed up on time {20 minutes early in fact!} and were ready to work as soon as they arrived. They were professional, polite and courteous, and very well organized. They worked extremely hard and hardly took any breaks. They finished the job early and saved us $300 based on the estimate. I would highly recommend this company to anyone planning to move.

Approximate cost of services:
$1,600.00
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Company Response

Thank you so much for taking the time to write the review. We do appreciate it. Im not sure which office did this move so I will make sure to pass it on to all of our offices.
Barb

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Two Small Men With Big Hearts

Two Small Men With Big Hearts Moving is one of Canada's largest network of independent moving companies . Our goal is to provide a top level of moving service anywhere in Canada at a competitive price. This will ensure stable, steady growth and make us a force in the future. We offer local and long distance moving services for homes, apartments & offices within Canada.

Kingston movers ray@moving.ca 613-549-1888 or 613-968-9097
Oshawa movers (Durham region) toronto@moving.ca 905-665-6404
Greater Toronto movers toronto@moving.ca 416-663-6300
York Region movers toronto@moving.ca 905-761-7488
Barrie movers toronto@moving.ca 905-841-9210 or 705-722-9970
Mississauga movers sam@moving.ca 905-272-9310
Kitchener Waterloo movers danmayo@moving.ca 519-748-1117
Hamilton movers (Burlington) kyle@moving.ca 905-524-3278
London movers danmayo@moving.ca 519-666-3600

Some services that we provide are, local moving, Long Haul, long distance moving, National and International Moving for Residential, Office and Commercial Moves.

CATEGORIES
Moving & Storage
PRODUCTS
Packing Services available.
SERVICES
Local moving, Long distance moving, National and International Moving for Residential, Office and Commercial Moves.
WEBSITE
http://www.moving.ca
YEAR ESTABLISHED
32
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa, Mastercard, Cash, Etransfer
MEMBERSHIPS
BBB, Consumers Choice Award
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Please call for a free estimate.
BONDED
Yes
WRITTEN CONTRACT
Yes
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