Two Small Men With Big Hearts

We hired 2 small men in Hamilton for our move feb 16. The movers themselves were great the owner/management are terrible. We were missing parts to reassemble our refrigerator after move. No one ever returned my calls regarding the missing parts. Terrible customer service. Do yourself a favour and look elsewhere!
Feb 27 response to Barb
Hello Barb, your response from the hamilton office is a blatant untruth. Not one person from that office EVER called me to discuss where the hardware was. They never called me at all for anything!!The movers did not ask if we wanted it put together and I did not say we were not willing to pay on the contrary each mover was given a $50 tip for their hard work!! Money was not an issue they did not leave the hard ware in the fridge I can assure you of that.
People beware this is just damage control on their part. Do not hire
them!!
Too bad no one from the office had the courage or decency to call a customer to address their concerns.

Excellent service from Seth and Dalien. Arrived on time, were very patient and careful. Everything was perfect! Would definitely recommend them to anyone! Thank you for your time and great care!

This year in 2018 we have used Two Small Men With Big Hearts for two moves within the city of Hamilton, Ontario. Both times the movers were very professional, efficient, and hard working. We truly appreciated the help of Devon and Cadeam with our last move. We highly recommend the services of this company to anyone planning short or long moves.

They moved our Mom into retirement living. Fantastic service, very friendly and patient. Highly recommended by our family

I had booked an inner city move for this summer with 2 small men. When they arrived I directed the worker that I only wanted the furnishings moved and that I was going to do the remainder myself. Obviously they didn't listen and decided to take much more, eating up more time and resulting in a higher bill than anticipated. The owner, Raymond, consistently made disgusting and sexist jokes, and did not assist with the majority of the move other than driving. Raymond also thought it was appropriate to brag about abusing a cat to my wife. Raymond also informed me that his one employee had a criminal record and was a "con artist". One of the employees is a new Canadian from India and Raymond was mocking his culture directly to his face the entire time and the young man just took it. The employees left cigarette butts on my property and Raymond has so far not reimbursed me for damages that resulted during the move, totaling $165. The move cost just under $1,000 and I tipped all 3 $60 each. The movers are paid minimum wage as they informed me so I felt obligated to give them a tip. After I handed the two young men their tips, Raymond raised his voice in outrage that I was not going to give him a tip. I then gave him a tip to avoid an argument.

Do not hire this company.

This company is professional and hardworking, and demonstrate extreme care in moving all items. It was a difficult move, from an apartment building into a Retirement residence, where access was prohibited by walking distance to elevator, and only one elevator that could not be put on 'service'. Cody and Jake, the movers, were persistent in completing this exhausting move, and never once failed to be polite and considerate of the senior residents, and very accommodating in ensuring furniture placement and boxes, etc. were in place before leaving. Thank you again!

Moving is stressful and can be mayhem. Not with this service. From the moving list to the detail of what is provided you have a sense of control and what you need.
We chose to have 3 guys give us a hand. A sense of calm entered the day the moment they arrived.
It was just like moving with friends only friends that knew what they were doing!
The process was guided from the place of experience and a real caring that to ensure not one item got damaged.
The process was very efficient. Not once did I wonder if feet were being dragged to extend the time it took to increase the cost.
I will use this service for any future moves, including moving heavy furniture in my home.
I can’t thank the three small men who did arrive with very big hearts, great senses of humour and tremendous work ethics!
I recommend Two Small Men with Big Hearts Moving Company.
Maureen, London, ON

Showed up an hour late. Half way through packing said we needed another truck we had to wait for the other truck while the first truck left. My husband and I had to help pack the second truck or we.would.be there all day. We also had to pay for the second truck even though it was their miscalculation. The truck had no logo on it and they didn't have a proper business card. It was actually for a different company so I think the job was farmed out. The second truck did not arrive until 8 pm several items ended up being damaged . One table was totally broken. They did take 200 off the bill right away. The movers were very nice. When we discovered we needed another truck we asked them to have Andrew the sr. Person there call us to discuss the price he never called once. When it came time to pay he allowed them to take off $15 an hour for the second truck big deal. The movers were trying but the office set them up for failure horrible service.from the office in Brampton.

One of the best moving team we have ever used. Shawn in the office was very professional and helpful throughout the booking process and the follow up. Thank you to Raman, Dave, Nitin and Harry Potter. You guys were friendly very respectful of our belonging, fast and efficient.
We would highly recommend Two Small Men with Big Hearts if you require a moving company. The truck showed up on time, all four men were ready to go and worked extremely hard. They had to deal with a three story walk up and then at the other end had a elevator. Everything arrived safe and without and damage or bruises. The total moves took seven hours and it was less than we had thought it would be. Once again thank you guys for making our moving day stress less and enjoyable. Great job

So here is how my moving story goes. I contacted them a week in advance, telling them we are moving out of a 4 story town-house to a condo! We packed all our stuff in boxes (books, fragile) and garbage bags (clothing, bulky stuff and ...). I took a picture of everything and sent it to them. I told them that a bunch of big item (like our beds and an office desk) are not leaving the house, and just need to be moved to the den for later removal. They told us to book the freight elevator in the condo for 12-3. They came in the day of, and started nagging about how we packed and we might be late. 1 pm and they were still half way trough! They said they asked the company to send extra movers but in the mean time we should help as well if we want to make it! 3 of us started helping, and 2 pm they are still not done! I told them to just leave the rest so we can make it to the elevator and told them just grab the hanging cloths and go! They said, oops, the box ward robes are in the back of the truck and they cannot access it. the 2 other crews joined in the destination with only half an hour left of the booked elevator! They said "we don't mind if you help too!!!" and every single time expected us to move the bags from the elevator to our unit ourselves! They were extremely rude, constantly talking behind our back, right infront of us! "That is not how you pack", "Yeah I know, that is just common sense"! right into our face!!! Then it came 3:15 and the next tenants needed the elevator! They said, well we can't do anything else but we are on the clock! I told them in that case lets go back to my town house and grab the rest of the stuff! they said, we will lose our spot here, but nobody else was planned to come. They grudgingly agreed to come back on my car to move the rest of the stuff at least to the den so I can move it myself! They nagged every single step they took! They brought lots of stuff in but did not assemble! I had lots of arguments with the leader of the team! The next day, I contacted the company and complained. The lady on the phone told me that she will pass my concerns but cannot do more. I said I want to talk to the manager! Turns out, the manager was the same leader that did not move a finger and was nagging the whole time! The mother company said branches are independent so nothing they could do. I ended up asking a friend with a truck to come and help me move the remaining stuff the next day. This experience could not be anymore horrible and more stressful. Do not, do not use these guys! Even if they are the last crew available in town and you have to pay an extra month of rent, it is just not worth it!!!