Does success come at a price? Great first year pool opening and closing; not so much the second year. Had to get the crew to come back and clean the waterline and deal with a few more issues. Seems like the company may have taken on too many customers or they are not training the staff they hire?
When you get more known because of your great service, you have to maintain that level of service or the customer services declines. I am not sure we will contract Ultimate again.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Train staff better and ensure they have a check list for opening and closing pool - do not leave the property unless you have checked off that all steps have been done.
- Any advice to offer fellow homeowners facing a similar project?
- Do not assume that everything has been done that you are paying for.
- Company Response
Hi Joe,
I apologize for the length of time it has taken to respond, the site administrator took quite a long time to grant us access.
It is rare but in your case our opening crew did not perform some tasks to our/your standards. As we will always do, we immediately returned to correct the issues you found and we apologize for any inconvenience it may have caused.
We ensure that each employee has extensive training in order to complete their tasks to the high standards we expect. Unfortunately on occasion things are missed, however we will always immediately follow up to correct this. We value all feedback to ensure that our high service standards are being met.
Grant Hildebrand
Ultimate Pool Service Inc.