My husband and I were convinced by one of Weed Man's representatives earlier this year to order their Spring-Fall service for managing our lawn. We were told "if you see 1 dandelion, give us a call and we'll send someone out immediately to take care of it". I know the old saying that if something sounds too good to be true, it probably is but we decided to give Weed Man a try.
One month ago, Weed Man came by to fertilize our lawn. The timing was right for this but the grass had just started to grow so very few weeds had appeared at that point. A week later, the lawn was covered in dandelions and other weeds (the fertilizer doing a great job of helping them to grow) but we were confident that they would have someone here to take care of them within a week or 2 so we didn't call immediately. 2 weeks later, no one had come and so my husband phoned to find out what was going on and to communicate that we had a problem with weeds on our lawn. We were told that someone would be here "this week". No one came.
A week and a half later, my husband called again and was told that no one had been by because of the weather but that someone would come by "next week". given that we had been staring at an ugly lawn full of weeds and dandelions for a MONTH at this point, that answer was not acceptable to me and so I sent an e-mail expressing disappointment and telling them they needed to have someone here the next day to take care of it.
The next day, we had a voice mail from Weed Man saying someone would be here the next day which was a Saturday (they even said the date 3 times to make sure we knew they were "committed" to having someone here on the Saturday) to take care of our weeds. No one came and by the time we had given up hope of someone actually coming (~4pm), their office was already closed for the day when I called.
In past years, we have not had nearly as many weeds and we have taken care of them ourselves with a little hard work but this year, we wanted to focus on other aspects of our garden and because we had paid so much for Weed Man, on principle, we waited for them to step up. There have been PLENTY of nice days during the past month when they could have come to take care of it. Saying that the weather is the reason no one has been here was ridiculous and frankly, insulting.
The only small bit of satisfaction we have gotten is from making sure that the Weed Man sign that was proudly left there last month when they came by with the fertilizer treatment has remained front and centre on our weed filled lawn ever since. All of our neighbours have stopped by to comment on how "impressed" they are with our Weed Man lawn.
So, in summary, DO NOT order Weed Man - it's a HUGE waste of money.
- Approximate cost of services:
- $400.00
- Company Response
I do apologize for the delay on your first spring weed control treatment and the recent error that was made as the floor supervisor who contacted you promissing the service would be completed on Saturday was correct. A very simple administration error that was made in my other office stopped this service from being completed and I greatly apologize for this error. Marchel informed me about this cocnern when she received another email from you today and spoke to your husband about this error at lenght today when he returned her phone call. Marchel brought this account information to me and I discussed this concern at lenght throughout my office as I too was dissappointed and surprised about this issue. Today we offered your husband a direct apologie and an offer to help rectify this problem. The offer would be to apply the spring weed control today in the late afternoon, second we would do a free aeration (valued at almost $90) to help compensate. Weather has been a factor with our weed control service and as of today we are about 7 days behind schedule for completing our spring weed controls. This is a fact but the delay in treating your lawn to this extent is our fault and again I do apologize.
Steve Stronge
Customer Service Manager