After a new irrigation system install, which involved newly turfing the back yard (and patching a front lawn that has weeds), thought I'd get in a company to treat the front lawn - I asked them NOT to aerate the back or apply any treatment if it would compromise the new turf. I emailed and asked for them to confirm - which they did. See photo of email.
The same day, I returned home I saw that aeration HAD occurred and worse, I could see the underside of some of the new turf and in areas the aeration machine had munched up the grass to the point soil is showing that had been stomped back into place.
My husband and I went around replacing the sod back into its bed. Upset? You bet. I'm furious. I asked if they did the work themselves or subcontracted it out and the guy I spoke to said it was his company but I'm wondering now how this sort of thing could happen. I will refresh this review if I hear from the company as to what they intend to do to remedy this situation. I could cry.
UPDATE: The photos are from the 21st Sept. the damage was done on the 8th Sept and it looked MUCH worse then. My irrigation company voided its warranty on the system and the new turf. The company took 4 days to respond - his entire focus was on my review which he thought was "harsh". As for the damage to my lawn they feel my lawn looks "great" and that "nothing could make me happy". Their tone is very very rude - belligerent. Both Kevin and his son say I should accept that "mistakes happen" and the company exhibits a complete lack of accountability or even empathy. Surprising for a service company at pains to say they are dedicated to client service.
In every single interaction the focus is on the review and not how to fix their mistake. They even insisted on calling my landscaper - why, I'm not sure.
I've asked for a refund.
I regret working with this company - it has been stressful.
The photos are from today - it looked much worse 10 days ago. My original landscaper is coming back to remediate the areas of my concern of my new sod.
This review is an accurate and truthful representation of my experience with this company.
They offered me a refund - but sent me $164 of my $329. They actually charged me for the core aeration. Stellar. Avoid.
- Approximate cost of services:
- $329.00