Sanding and refinishing 2 floors of my house
Disaster. We chose Woodchuck as our neighborhood 'Guildwood' facebook page recommended them. As a family we decided to go away on vacation while the floors were to be sanded and stained, as we have 4 children and didn't want them breathing in the fumes. We had the dates booked several months in advance. 1st day of our vacation I get a note from Holli saying they were delayed starting and the second day I get a panicked call from my parents who thankfully live down the street, that the Woodchuck contractor, Clinton, nearly burnt down my house, blew up our entire electrical panel.
- Approximate cost of services:
- $4,500.00
- Company Response
This review comes as a shock to all of us here at Woodchuck Flooring.
For the past 47 years, client satisfaction and employee safety are top priorities. We train our employees to adhere to industry safety standards as well as those set out by the Workplace Safety & Insurance Board and our Commercial Liability Insurance provider. Work will not proceed in unsafe conditions for either the home owners or our crew.
Let’s review some of the facts regarding our experience in your home.
First you are correct your job was delayed by one day. We do our best to minimize delays, but in the construction industry they are unavoidable at times. The adjusted schedule was still going to have the work completed within the timeframe provided.We must also respond to the more serious accusation regarding your electrical panel. The failure of your panel to function properly endangered the safety of our crew, your home, and our expensive sanding equipment. Sanding machines require a 220V power supply, so it is standard procedure to plug into a dryer outlet or a stove outlet. Our technician used the dryer outlet at your home, and started the machine. After a few seconds, the machine stopped. Upon investigation, the panel was found to be emitting smoke. The panel clearly did not function as it was designed to do. This deficiency was pre-existing to our work. It was quite old, using buss fuses. Our technician promptly disconnected the main power supply using the main disconnect to prevent serious property damage or injury to our employees.
Our foreman Clinton immediately contacted your mother, our contact as you were on vacation during this time. He met her at the home within an hour, and explained the situation. She was advised to contact an electrician to assess what needed to be done and to ensure the safety of the home. Clinton explained that the power was now off to the entire home and that arrangements should be made to attend to any perishables in fridges or freezers.
Your mother contacted an electrician and arranged for them to come in later that same day. Clinton waited for several hours and met the electrician at 7pm that same evening, along with your mother. The electrician explained to your mother that the panel would need to be replaced, and what the process was for that to happen.
Clinton also spoke to you directly and explained everything that had occurred. At that time you mentioned that you had pre-existing power issues and that replacement of the panel was on your list of things requiring attention. At this point the matter was in your hands to resolve.
As you agreed to, your full deposit was refunded to you. We have not charged anything for the substantial time and energy which we expended in ensuring the safety of your home and in communication attempts with you during your vacation.
We sincerely hope you will take the time to re-consider the comments you have made here as they are both defamatory and unmerited. Please feel free to contact us to discuss this matter further at 416-299-5151.
Tim Nassis, Owner