I bought a Jenn-Air Downdraft range from Appliance Canada and have had nothing but headaches along the way dealing with this company. When I bought the appliance I was assured it would be delivered within a week's time, a week came and went with no call and no stove. To make a long story short, it took over a month for the appliance to actually arrive. Customer Service was terrible, the manager of customer service (Joanne) never ONCE answered her phone - and there were upwards of 15-20 calls made. Responses were infrequent and late and always unsatisfactory. It actually took calling the front desk and having the poor receptionist literally find this Joanne to get her to call us back to tell us when we could expect our stove.
I finally contacted the VP of sales and things moved from that point forward.
I would not recommend dealing with this company. It is the worst case of customer service I have ever had.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?