Alex and his Dad built a great fence. I can definitely recommend their craftsmanship. Alex explained everything in detail - including any changes in the plan as they went, and got my approval before they proceeded. They were courteous and very professional. BUT...there's always a but, eh? Alex needs someone running the business end of things. He was not great at letting me know what was going on. There were three delays in the start of the job, which didn't bug me. But him not calling or emailing to confirm that yes, this time, they would be showing up and to please be there...THAT bugged me. I had to track him down to find out what the plan was. Also at the end of the job he said he would email me the final receipt and breakdown of the exact bill for my neighbour to pay. Lovely. Except it never came and never came and despite a polite email request and a polite email promise in return, it never came. Almost two weeks later I finally left an aggravated phone message and bingo! it showed up that same afternoon.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Quade,
I apologize if you felt that the small delay in getting the receipt to you meant that I was unprofessional in any way. Being a small business owner sometimes the office end of things get a bit delayed, however I do go above and beyond for my customers on their projects. I hope you enjoy your summer, and the free lattice sheets that I gave you for your roses. Thanks again for the review on Homestars!Alex