We had a poor experience. They painted our walls but didn't take proper care to protect the baseboards and there is paint on several areas of them. When I contacted them about this, Jason told me to call back in a few weeks because they were too busy. I never did because our baby was due then so other priorities took over and so our baseboards still look sloppy. Also they forgot to put us in the schedule when I made the booking, so our job was pushed back a bit. They also ordered the wrong paint colour for one room and tried to charge me for re-painting it and for the new paint - thankfully I had the email proof to show I had asked for the correct colour and they ordered incorrectly on their end. They didn't dispute the additional charge after that, but I was put off that they initially tried to charge me. Anyways, they seem really nice and helpful on the phone and the painter was a nice guy in person, but I have to say I was disappointed with much of the experience.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Chris,
Thank you for your thoughtful response, and congratulations on your newborn!
We strive for 100% customer satisfaction, and succeed 98% of the time.
We are very sorry you were not left satisfied. Please allow us to touch up anything required, no charge, whenever it is convenient for you.
Unfortunately, we cannot view your last name or address from this Homestars review, and therefore, have no way of contacting you privately. We can only respond in this public forum, which is less than ideal, but better than nothing. If you see this, please feel free to contact us at your earliest convenience, so that we can turn your negative experience into a positive one.
Sincerely
The Renaissance Painters Team