Trilex Security

Alarm Systems
Ottawa ON k2e6t9
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Trilex Security
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64%

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Reviews by rating (past 12 months)

Reviews for Trilex Security

Average customer rating:
8.8 10 (34 reviews)

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James in
James in
1 review Amherstview, ON
10/10

Upgrade to my old security ystem

I was considering modifying my seven-year old home security system to take advantage of new technological developments. I met a representative from Trilex Security at the Ottawa Home and Garden Show and I was pleased to discover that there is a Canadian company providing security services to Canadians using the latest technology at competitive prices. The representative, who was low key in his approach, proposed to provide a better service for less. I am always skeptical about these offers but I nevertheless agreed to have an evaluation done on my house.
As a result of the evaluation, I changed my security provider to Trilex. I now have a more comprehensive security system with additional upgraded sensors that include CO and flood warnings. For a small additional fee (about $2.50/month), I am able to monitor my residence over the internet. I recently travelled to Europe and I tested the system and it worked as described. I was informed in near real time of activity through my mobile phone. You can also activate and de-activate the system.
The system works as advertised and I now have a modern security system which is much better than the one it replaced and it costs me less. As a bonus, it is a Canadian company monitoring in Canada; not an international one.
Finally, the personnel from Trilex have been extremely helpful during the transition from the old system to the new one. I highly recommend this product and company.

Approximate cost of services:
$33.00
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Company Response

Thank you so much James and a shout out to all our loyal clients in the Kingston area:) Always a pleasure to serve our clients and aim to provide the most convenient solutions.
Teresa
Operations Manager

Alameldin in
Alameldin in
1 review Ottawa, ON
10/10

Alarm system for my new home

Competitive pricing, courteous service, timely and quick response. As a business owner, I'm cost sensitive but also concerned about reliability. I am so pleased I made this decision. We were offered a package that covers monitoring for burglary, fire, flood, low temperature, and carbon monoxide. After 3 years I moved from one for the big service provider to Trilex and I am so pleased I made this decision

The sales person, the technician, and the office staff were all very professional. Very personable service and very prompt service. all installation was done on less than a day and very professional installation. they care about each and single detail

Approximate cost of services:
$1,000.00
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Company Response

Thank You for your encouraging words I. Alamedin. We are happy to be as efficient as possible with all of our clients and greatly respect your time and schedule. We aim to be as accommodating as possible. Our clients and their satisfaction are always our priority at Trilex Security.
Teresa
Operations Manager

Private User
Private User
Private User reviews Ottawa, ON
0/10

Home security monitoring seervice

I have very bad experience with the service of this company. They were very rude. They tend to promise many things they cannot deliver. When we made an appointment, they came one hour late without any explanation. One of their technicians came to my house two times for fixing a minor problem. The second time he had to be accompanied by another guy. After my numerous complaints, they agreed to cancel the contract and stop their service. However they had my control system locked with their own password without my permission. My new service provider said he had never seen this happened before and it is extremely unprofessional.

Approximate cost of services:
$20.00
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Company Response

Knowing that after terminating an agreement several years ago with Trilex Security in favor of a lower cost provider you contacted us back and signed up for another term in 2015, makes your comments and experience extremely valuable to our customer service. We failed to convince you that the Voice Over IP phone, a wise economical choice for some home owners but a common problem for alarm systems' transmission, is an unreliable method of communication irrespective of the fact that it worked well for a year. It is also unfortunate that you found our offer, which you initially accepted and signed, to supply and install an internet communicator at no charge insufficient. Your request, the day after the installation, to have a camera supplied and installed at no charge was simply unfeasible. Unable to meet your expectations and in keeping with our tradition, we suggested and offered to cancel your agreement prematurely without penalty.
I also regret that your new provider was unable to default the alarm panel. A few hours after you sent an email, I personally called you back and assisted you, despite that fact that you have already logged a complaint.
I understand your frustration but feel it is misdirected and I hope a quick review of our extensive email communication would remind you of the facts. I regret that regardless of our best intentions we are still bound by some financial constraints. We wish you the best of luck with your new provider.
Ehab El-Komy
Sales Manager

Sherry A in Cambridge
Sherry A in Cambridge
1 review Ottawa, ON
10/10

A-1 service

Excellent service when setting up my business alarm system.
Teresa was very pleasant and got all the paperwork done right the first time.Wheb we had to change up system for renovations they did the changes fast and efficiently.

Approximate cost of services:
$39.00
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Company Response

Thank you so much Sherry. It's always a pleasure to hear from you. We understand how important security is to your business and promise to do our utmost to maintain and improve the level of service.
Teresa
Operations Manager

Luc in Kitchener
Luc in Kitchener
1 review Ottawa, ON
10/10

Alarm and security camera install and monitoring services

We own an amalgamation of 6 restaurant around the Ottawa area and we were using a different alarm monitoring company for each locations making it very hard to manage. When we first approached Teresa at Trilex Security to get a quote to centralize all of our systems she made the experience extremely easy. She handled all aspects of the switch over very effectively and with professionalism. The transition was very fluid. Overall the attention paid to details and the extremely friendly service was quite a breath of fresh air. I would definitely recommend Trilex security for all of your security needs.

Approximate cost of services:
$500.00
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Company Response

Your comments are much appreciated Luc. Coming from someone in the hospitality industry, this is a testimonial that we certainly value.
Teresa
Operation Manager

Private User
Private User
Private User reviews Ottawa, ON
10/10

Hone Security system

We are very satisfied with our Trilex Security system. It is very user friendly and having smartphone notification has been quite useful. The monitoring staff are very efficient and responsive.

Approximate cost of services:
$700.00
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Company Response

Thank you so much. We are glad you are enjoying your smart home features.
Teresa
Operations Manager

Terry Gillis
Terry Gillis
1 review Ottawa, ON
10/10

Professional, friendly service at all times

I have no hesitation in recommending Trilex to any potential customers. They have provided security services for my home in Ottawa for over 7 years. During that time, I moved to a new home and they made the switchover and installation very easy. The company staff are professional, knowledgeable and friendly to deal with. They were recommended to me by a friend and I have passed their name on to others.

Approximate cost of services:
$150.00
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Company Response

Thank you Terry. It has been a pleasure providing service to you and we look forward to the next 7 years:)
Teresa
Operations Manager

Private User
Private User
Private User reviews Ottawa, ON
9/10

Trilex Monitoring and Security System

Trilex has provided security systems to my houses for over 10 years. When I had special requirements, a system was designed to meet my needs. Any issues have been dealt with promptly and professionally. I have recommended Trilex to friends and family and look forward to continuing our working relationship. My next alarm system will be supplied by Trilex.

Approximate cost of services:
$107.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you. We appreciate your business and referring us to friends and family.
Teresa
Operations Manager

Brian Askett in Greely (Ottawa)
Brian Askett in Greely (Ottawa)
2 reviews Ottawa, ON
10/10

Trilex (Home) Security System Ltd

I selected Trilex Security almost exactly 8 years ago from this date from many Vendors at the Home Show in Ottawa as I liked their product and attitude. At that time, I worked with the owner, sales staff and their technicians. I did not have any issues during installation or after sales. In fact, installation was quick and clean on a fairly complete security package.

A few years later, I added security cameras and upgraded the quality of cameras based on their recommendation at a reasonable price which turned out to be the correct move not a sales upgrade move. Subsequently, I have had a few service calls which were handled quickly and no issues. Lastly, a review of our system recently indicated one monitoring function that was missing which was installed given the small charge to add it. At the same time, a complete system check was done which included installing a new battery as a preventative measure - no charge. At the same time, and at no cost, Trilex Secuirty forwarded to our house insurance company a letter confirming all of our monitoring functions. This will prove most useful in expediting any future claim should it (heaven forbid) happen.

Of note, the monthly monitoring price has not changed in many years which was a promise made by Trilex Security to their customers quite a few years ago. Trilex Security have kept their word and more.

In summary, I trust the company and their word. There is no issue at all in terms of their technical or sales staff. They deal with you upfront, cleanly and honestly in a professional manner. Companies like Trilex Security are not that common these days and I have no qualms in highly recommending this company. And yes, you will find cheaper security systems but you only get what you pay for. In the long run, they are better!

Approximate cost of services:
$3,500.00
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Company Response

Brian, we are encouraged by your comments and happy you like your cameras. Can't believe it has been 8 years:)
Teresa
Operations Manager

Private User
Private User
Private User reviews Cambridge, ON
10/10

Home Security System

I have been a customer of Trilex for over 5 years and I am completely satisfied with the system that was installed and with the service provided. All terms and conditions were explained beforehand so there were no surprises. I have only experienced 3 minor technical issues which were resolved promptly by very knowledgeable, efficient and pleasant technicians. I have recommended Trilex to friends and family who are equally satisfied with their Trilex installed systems. The personal and friendly customer service provided is second to none and I would not hesitate to recommend this company to anyone in the market for a home security system.

Approximate cost of services:
$350.00
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Company Response

Thank you. We appreciate your understanding that even the most reliable ULC certified electronics may sometimes need troubleshooting. We look forward to continue providing service.
Ehab
Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trilex Security

A national company with a local atitude. Our security advisors live and work in your area. Our services include: Residential and comercial burglar alarm, Remote Monitoring, Guard Response, Close Circuit TV (CTV), Aces Control, Locksmith Services, and Customized Solutions
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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