Goeman's is thrilled to take your money, but when it comes to "lemon" appliances, it takes a lot of fighting to even get them to send a repair person. We received a damaged refridgerator and they were not will ing to take it back. We will NEVER shop there again!
- Approximate cost of services:
- $10,000.00
- Company Response
Hello Dana,
We certainly do apologize you feel this way, it is never our intention to have our consumers feel as though we do not care after the sale is complete. We encourage you to contact our service department to discuss this situation further. There are many factors when it comes to cosmetic damage, was this reported within a reasonable time frame? As mentioned please free to contact our service department to discuss further. Also, in regards to a “lemon” this is generally classified as a unit that is not functioning. At the time of delivery a consumer has a right to refuse something that is not up to their standards, you would have signed off on a form indicating no damage was seen.
Certainly if something is reported to us within a reasonable time the manufacturer will send a servicer out, our service department would arrange this for you. We take pride in the way we handle our consumers before and after a sale, we have a dedicated department that is also willing to assist where we can. We do look forward to speaking to you further in regards to this matter. Our Customer Service toll free number is 1-877-463-6267.
Sincerest Regards,
Goemans Management