Product ok - delivery very poor quality
Goeman's had a good selection of product and sales process. Was fine. However, when it came to the delivery- the team just came and put the 4 appliances we bought in- simple right.? However, when they were suppose to take a standard fridge from downtstairs up- they flippantly said they couldn't. The measurements were fine but they cited their "hidden" boss Mark and said can't do. They suggested I use some mysterious company called Silver bullet. I tried calling the sales rep and waited couple days but no return call! I eventually kept calling and the manager was good enough to listen ,but seems the delivery department is a separate entity and they have no control. I suggest Goeman's subcontract a better delivery service. This was the Vaughn store. While simple I may have to get two seniors to move a fridge that Goeman's delivery felt would take too long and interfere with their time. I would have paid extra! However, I am just getting angry and will let this rating speak for itself.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello; we are very sorry to hear this. A positive customer experience is something that is very important to us! We apologize for the inconvenience we have caused. Could you please send an email to communitymanager@goemans.com with your name and invoice number? We have been unable to locate your file under your HomeStars username. Once we have this information we will be able to better assist you. Thank you for bringing this to our attention.