kitchen appliances & washer & dryer
On August 31/16 we took delivery of our appliances. On
Friday, Sept 1/16 I tried to use the oven, but could not get the oven door to close properly and could not preheat the oven. I called
Goemans in St. Catharines and because it was the long week-end, the said they could not do anything until Tuesday, Sept 6/16/ I did not hear from them and called Tuesday afternoon. I asked if I could get a replacement oven only to be told no, a service man would come over. He discovered that the hinges were broken and that the lock at the top of the oven door (I think it is used for self cleaning)
was also broken. Again, I called Goemans and again I was told that I would have to deal with GE. The service man has ordered the parts but I have not heard back from him. I bought and paid $999.00 for this oven and have yet to be able to use it. I find their policy very "hands off", when it appears that during delivery our oven was dropped. The service man took pictures, but as yet we have had no news. I will never recommend Goemans to anyone and will go out of my way to let people know what my experience was like. I will now have a used oven that cost $999.00,
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello; We are sorry to learn that this has been your experience with Goemans, and understand that this has been less than ideal. Please know that we’re going to do what we can to resolve the issue for you. Could you please send an email to communitymanager@goemans.com with your personal information, including invoice number, so we can look into this for you? Once we have more information we will have a representative from our customer service team connect with you as soon as possible to discuss the situation further. Thank you for reaching out.