We contacted Fenceall because we needed a gate with specific dimensions. The person who took our call said they could do it in about 3 days. When we called back to place the order, we were told it would take about 2 weeks. When we went to pick up the gate a week later, we were told it had been ready "forever". Unfortunately, the gate was the wrong size and the person we picked it up from didn't seem to know which parts (latches, bolts, connectors) to give us nor did they know what we had ordered. When we contacted the company again to let them know the gate was the wrong size, they indicated that it would be ready by noon the next day.