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Electric Fireplace Shop The

Fireplace Mantels
Mississauga ON L5B 3Y3
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HomeStars
Fireplace Mantels
Electric Fireplace Shop The
Star Score
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39%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Electric Fireplace Shop The

Average customer rating:
7 10 (3 reviews)

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jscout6146 in Toronto
jscout6146 in Toronto
0 reviews Toronto, ON
10/10

Firebox and mantle

I bought a floor model firebox in a wood mantle in Dec, and thought the service was really great at that time. But after bringing it home, we noticed that the heat would shut down early. After a quick e-mail, Pauline said bring it in, and we'll get the rep to look at it. Today I brought it in, and she couldn't get parts instantly, so she gave me a NEW one. WOW. Unbelievable service. Great shop, who I highly recommend.

Approximate cost of services:
$90,000.00
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Rick from Toronto
Rick from Toronto
8 reviews Toronto, ON
1/10

Fireplace mantle and electric fireplace

Purchased a mantle with a fireplace insert, designed to put a cable box in the cabinet. The remote was to work with cabinet closed. It does not work, bought it over 2 years ago, have been asking for them to fix however still not successful , gave them time to fix now decided to write this as they have not done anything yet. Very poor service , do not care. Do not recommend this store.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Raymond  from Toronto
Raymond from Toronto
1 review Toronto, ON

First Review

10/10

New fireplace

This store may look small but they have a good variety of electric fireplaces to choose from. The staff is really friendly and they know their products. They were able to tell me all about them and how easy they are to mount on the wall. He showed us a variety of them and gave us a very good price. He helped me load it into the back of my van and made buying and choosing a fireplace easy and listing out all the pros and cons of them and the different models.

Approximate cost of services:
$1,000.00
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