Over charged for a poor service on a simple job
I called Crown Electric to change an exterior dead light bulb which I could not reach because of the hight. They sent two people for this simple job and charged me $220. The job did not need two people. Three weeks later the same light would not come on. I called them and the guy gave me a bunch of non-sense about how bulb manufacturer do not provide guarantee on their products anymore. Interestingly, the Crown Electric supplied the light bulb. So, if it was of low quality it was their mistake. In fact, I am not sure if the light is dead or they did not install it properly. My experience is that they charge a lot for a poor job. Stay away from them.
- Approximate cost of services:
- $220.00
- Company Response
Mr. Shahram is incorrect about many of the points he has provided. He called us in October, 2015 and we completed the work on October 13, 2015 which was 3 months later and not 3 weeks later as he states, we did send 2 people as after discussing the work we required an extension ladder to reach as the work was at a high level. Whether we sent 1 or 2 people makes no difference as the minimum cost of our service call is a 2hour call out. Mr. Shahram did not have the lamps that were required and we had to check what type they were and then go to the nearest big box store to purchase them to keep the costs down. Yes, Mr. Shahram has no warranty for the incandescent lamps purchased from the store. The invoice was less than $220 as stated and $25 of that was for taxes. I also told Mr. Shahram that he should purchase long lasting LED lamps and replace all the high ones that cannot be reached to avoid having to repeatedly replace incandescent lamps. Thank you Crown Electric Ltd.