Our home that we purchased had a fireplace and stone surround originally installed by Air Solutions in late 2007. Once we inspected the fireplace closer it was apparent that that installation was terribly done by AIR SOLUTIONS in Whitby. There was a safety issue with the frame and installation of the stone surround that could have caused a tremendous amount of damage. After discussion with a contractor, stone surround manufacturer and fireplace manufacturer we tore down the wall. The things that we found were as follows:
a) fireplace not properly insulated with a clear view outside
b) plastic covering the insulation was in contact with the flume - possible fire risk
c) holes were drilled directly into the fireplace to support the installation of the framing invalidating the warranty of the fireplace
d) electrical wire installation was so tight that it could crack the wire
e) gas installation was poorly done
f) wall frame was constructed out of sub-par materials and had no additional support
g) stone surround was glued with landscape glue directly on painted plywood - stone surround manufacturer was shown photos and called it the most "brutal" installation he has seen
h) repeated calls to try and resolve the situation with Air Solutions were not returned
i) owner of the company had a bad response to trying to solve the issues
All in all i would never recommend this company to friends or associates as they really do not get customer service.
- Approximate cost of services:
- $7,500.00