BROKEN OVEN THAT IS A FIRE HAZARD
I bought an oven here back in early December 2022 and got it delivered. They took our old stove away. Once we got it, it was dented in the front, in the back, a fan is unbalanced so it makes an extremely loud noise, it does not shut off (Even after pressing off, it is still extremely hot for hours until we unplug it), it turns on randomly (which is obviously very dangerous). We called right away to report this. One week later, no answer, they tell us to wait 24-48 hours. Nothing. We call again, 24-48 hours, nothing. This keeps going on for weeks and months now! We are now February 2023 and we still are stuck with this un-usable oven. We contact Dufresne Cyrville (where we bought it), they say it's not their problem. The sales man Doug, at the time of purchase said it is convection. Turns out it is not convection at all. He L!ED! This is the worst service I have ever had in my life. DO NOT BUY ANYTHING HERE! They l!e, then they do not help you once they give you an oven that is a FIRE HAZARD! We've spent hours and hours trying to get this resolved and no one cares! We had no oven during Christman either. At this point I don't believe they will do anything. We are having to seek further action in different ways now considering the lack of any basic customer service.
Long story short, they are L!ARS, they sell GARBAGE that can BURN DOWN YOUR HOUSE, then when you ask for any help they say that it's NOT THEIR PROBLEM!
(Also don't even bother buying a warranty, because even if you receive something damaged, "It's not their problem").
- Approximate cost of services:
- $1,500.00