New installation of Engineered Hardwood flooring for basement.
Our designer hired AA Floors and More to install hand scraped engineered hardwood flooring. The actual flooring was really nice. But that was the extent of it. They did not come out to do a site visit and allowed th contractor (who they were familiar with) do the measurements. Had AA Floors come out to see the site visit, they would have recommended that the concrete floors be prepared for installation. Because it was a concrete basement floor, there were some low spots. There were 3 attempts at installing the flooring. There are still "dips" and many creaks! I am not happy with AA Floors, and not happy with our contractor. AA Floors would not provide any compensation for missed deadlines and installation of other work that was scheduled. We didn't even get a "heartfelt sorry" from them. The manufacturer of the flooring went over and above to try and resolve the situation. The first installer "Peter" and his helper?? was not helpful or personable at all. The last person they sent to do the final installation was probably the most professional of all. And he wasnt even a full time employee. Slava did the best job he could with the uneven condition of the floor. I would recommend Slava to do any floor installation, but I would not use AA Floors again.
- Approximate cost of services:
- $3,000.00
- Company Response
Thanks for leaving us your feedback but your review leaves us somewhat confused.
Did we provide the installation service through our in-house hardwood installers or did you use your own contractor?
If the latter is the case, why is your grievance with us, AA Floors, rather than the person who was actually responsible for the installation in your home? If we referred someone that was not up to your standards, we apologize, but I don't see how that can translate into a such a low overall rating.