I needed a shower repair and obtained "Pete the Plummer " as they were highly rated. They repaired the shower and the work and service was acceptable. When they left, they took the old parts with them even though some of them were still ok. I phoned straight away about returning them and was told it was no problem.
The parts were thrown on the floor like garbage in the vestibule of my apartment building which is accessible to the public, infront of the secure lobby.
They didn't even have the decency to place them in a bag or even to one side all altogether, after I paid close to $700.00 an hour earlier. I only realized they were there when I happened to check my mail in the lobby.
If this is the type of five star service you require, then call them, but I couldn't honestly recommend such a disrespectful company
- Approximate cost of services:
- $700.00
- Company Response
Pete the Plumber takes pride in its customer service and we apologize that this was not your experience with us. Our plumber did try to contact you with the return of the parts but the call was not answered. We will talk to our staff about leaving product like this going forward. If you would like to discuss this matter further please contact our Service Manager, Jake.