Spring Home Heating & Cooling Systems Inc

I have nothing but good things to say about Spring Home Heating & Cooling. They were referred to me by friends who also had a good experience with them. In the past year I have hired 4 different contractors to do different jobs around the house. Every one of those contractors had high marks in Homestars (including being in the “Best of” categories) and A+ ratings with the Better Business Bureau. Even among this crowd, Spring Home Heating & Cooling stood out.

When I contacted Spring Home, I got a call back within an hour, and Cy came to my home three hours later to talk about the job. We talked about the job for about 2 hours, and George, the owner also came as the job required some new ductwork which he had to quote. Both Cy and George were knowledgeable.

I requested an installation date on a weekend because I had taken a lot of time off work due to other contractors working on the house that month. It was meant to be a 1.5 to 2 day job because of the new ductwork, but they worked 13 hours straight to get it done in one day so that we would have water and heat (this was in November). They arrived punctually at 9 AM and worked until 10 PM on Saturday. The crew consisted of four people plus George who came at the beginning and end of day.

They started by explaining exactly what they were going to do and ended by explaining how to maintain the system and how to use the controls in the thermostat. Some areas where they stood out:

1. In addition to installing the furnace and air conditioner, they installed new insulation and drywall behind the furnace at my request as I had no access to it under normal conditions.

2. They rearranged our laundry room by removing my water softener, repositioning my washer and gas dryer, and connecting new ducting for the dryer at my request. They did not charge extra for this.

3. They noticed that the previous owner’s contractor did not connect the gas line to the dryer properly (they used Teflon tape to seal the joints) so they came back another day to replace the line for me. George came that day and even brought me a coffee from Tim Horton’s. He used that as an opportunity to train me further in the advanced features of our thermostat (Icomfort) and optimize the settings for our house.

4. Cy followed up after the job was completed to make sure I was satisfied.

Spring Home also only uses quality products (Lennox and American Standard). When selecting a contractor, it’s also important to know what type of materials and equipment they use (not just their ratings as contractors – there are many contractors with high ratings, but use lower quality products).

They did a great job with the installation, and it’s all set up in a way that will make it easy to service. As a Mechanical Engineer and somebody who demands quality work, I am quite satisfied with the work and would have no problems referring them to friends and family.