Spring Home Heating & Cooling Systems Inc

I've had the pleasure of dealing with Spring Home Cleaning to install a whole home humidifier and electronic air filter recently. I first came across Spring Home Cleaning via Cy Goh who answered quite the many questions I had about which products to choose for my furnace through some email and phone calls. This communication was very welcomed in an industry that often doesn't take the time to help the customer out at least in my past experiences. After getting some very good pricing from Cy we met and went over all the details about the installation. Cy was very thorough and pointed out some things that needed attention and offered up some helpful suggestions as well.

Booking the installation was easy via email and the installers arrived at the exact time we had agreed on. The job took about half a day which is what I had been told it would take. The installers also explained to me exactly what was going to be done and we had an open dialogue throughout the day. All the work was completed and looked very professional and the entire work area was cleaned up just as I had it before. One of the installers also walked me through working the new thermostat, air filter and humidifier that were installed and left all the manuals and paperwork associated with the items.

I did a walk through the next day of the external wiring that was done for the outdoor sensor of the thermostat to check how it looked and I wasn't entirely sure if it was fully completed or not. I emailed Cy about whether the cable just dangles bunched up there or is encased or something. Just a general inquiry as I was happy either way. He asked for some pictures which I sent him and he had his area manager look into them. Later on I received an email from the manager letting me know that the cable had not been terminated/finished off to his satisfaction and that he would be sending someone over the following day to clean up the wiring. We didn't even have to be home for the work to be done! I must say that seeing this level of customer service and looking out for the customer to be fully satisfied took me aback for a bit. Yes it does exist out there and Spring Home Cleaning has plenty of it. :) So the wiring was cleaned up and the installer called before and after he was done which was a nice touch.

Based on my experience with Cy and with Spring Home Cleaning I will definitely be using them in the future and would gladly recommend them to all of my friends.