Spring Home Heating & Cooling Systems Inc

Attention (new) homeowners. If you are looking for a heating/cooling company that you can be comfortable with - - - go for Spring Home!

Our furnace broke down and after searching in the internet, talking to at least 8 other companies, I decided to work with Spring Home. From the very first interaction with their installation and service manager via email, you already get the feeling that they know their work and that they are sincere. I say this because even via email, they were already giving me an initial assessment of what the problem may be, and not just pushing to replace my furnace with a new one. They also reply immediately and even late at night. Then once I called their customer service (Cheryl) she was also very accommodating. Explaining to me in detail what the next steps are and was very nice to talk to. Then the day before my technician was scheduled to arrive, I spoke to the installation and service guy I was emailing with and also took the time to explain to me what to expect during the diagnosis and assured me that they will first try to repair the furnace and wont suggest to replace if it is not needed yet. Then today, Tiger, the service tech, came on time and looked very professional and you know he is an expert just by the way he checked and worked on my furnace. He was also answering all my questions and more importantly, in the end, my furnace is now working!!! To top it all off, I just found out that the service and installation manager I was emailing, texting, and talking to over the phone, was the owner himself! I am not surprised that this company is really about customer satisfaction.

Will definitely work with them again in the future. I am now even thinking when to schedule their next visit for furnace and AC maintenance. Again, I highly recommend this company. If you are looking for a heating/cooling company that really provides value and great customer service... call Spring Home!!!