My furnace was over 20 years old, so I've been expecting that I would have to replace it for quite a while. One cold January night, it stopped working, but I had a DE heating protection plan and they were able to get it restarted. In March, same problem (heat exchanger corroding and the rust clogging the pressure switch) and, again, the DE guys got it going (after a cold night without heat). I decided that it was finally time to replace. With the furnace working again (albeit temporarily), I did have the luxury to get DE, AtlasCare and Spring Home in to quote on the replacement and I was not be under pressure to make a quick/expensive decision. I had not heard of Spring Home previously, but one of my wife's friends had used them and was very pleased, so I called them.
Bijan from Sprong Home was terrific and came by the same day I called. He also provided the best quote (and there were no games or back-and-forth on pricing like the other guys). I actually got a slightly larger unit than Bijan suggested so there was no steering me to the most expensive model. Also, the Lennox furnace I got seems to be better quality (and rated higher by Consumers Reports) than the York and Amana models that were being offered by the other guys.
The time between making the decision and installation was a few days, but I wasn't in a rush (and Bijan mentioned that no heat customers could get installation sometimes the next day). In any event, the installers (I've forgotten their names right now!) did a great job. Everything was neat and tidy, no mess left, all duct work was neatly done, new intake and exhaust pipes neatly installed, drainage hoses nicely angled and secured and they took time to show me what they did and explain how things work. Took about 5 or 6 hours from start to finish. They also started the paper work for the OPA rebate and followed up afterwards to make sure that the furnace was working ok.
In conclusion, I was very, very impressed by Spring Home and would absolutely recommend using them without any reservations whatsoever.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Stu, I wanted to thank you for trusting us to come into your home and install your furnace. It's nice to hear how happy you are, always our pleasure! If you need anything in the future please do not hesitate to contact us at any time.