My furnace fire did not turn on. I called the company one day and technician came and repaired furnace. He charged me 140 dollars. One week later same problem came again. I called the company and made anther appointment. On the appointment day, I was waiting at home and no one showed up and no call and noting. Then I called the company, the representative said that the service manager was on emergency and the manager would contact next day. The next no one contacted me and I have to called the manger.
When I talked to the service manger about my dissatisfaction about furnace problem, (by the way, my one year old kid got cold because furnace did not heat at night) I was told the most ridicules excuse I have ever heard which is " if our technician can not fix the problem that means your furnace is crapy, the only way to solve the problem is using our furnace."
My furnace brand is Carrier, and only 5 years old. I am not sure if the carrier furnace has good quality or not, because I did use and compare many furnaces. But I am quick sure this company
provide below average service compare to many other services I have used. Aways stay away from trouble!
- Approximate cost of services:
- $140.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We sincerely appreciate your feedback. We are constantly working at our level of customer service and value all reviews. Customer service is very important to us, We were able to repair your furnace and get it up and running for you , we apologize for any stress we may have caused you.